Senior Advisor, Growth and Operations (Cybersecurity Programs) at QuickStart (2023-05 – Present)
- Led optimization of student acquisition funnel, increasing contact rates by 33% through implementation of automated dialing systems and outreach strategies
- Designed and deployed CRM-based email automation campaigns, reducing manual workload by 46% while improving engagement and response rates
- Partnered with executive leadership to refine go-to-market and enrollment strategies, aligning pipeline performance with revenue targets
- Analyzed campaign and funnel performance data to improve lead quality, conversion rates, and operational efficiency
- Strengthened cross-functional collaboration between admissions, marketing, and operations to streamline student lifecycle processes
Vice President, Admissions & Operations at CDI College (2021-07 – 2023-05)
- Directed enrollment and operations strategy across multiple campuses, scaling pipeline growth from $1.3M to $3.6M+
- Led national admissions and operations teams, overseeing performance, forecasting, and revenue alignment
- Developed and executed enrollment strategies that improved conversion rates and supported institutional growth objectives
- Implemented KPI tracking and performance management systems to drive accountability and increase team productivity
- Expanded market reach and improved campus utilization through strategic enrollment planning and operational execution
Technical Implementation Manager at Ruffalo Noel Levitz (2021-01 – 2021-07)
- Engineered scalable technical implementation frameworks for high-touch EdTech products, accelerating time-to-value and directly improving client adoption and retention rates resulting in a 6% decrease in post-launch technical debt/support tickets
- Directed end-to-end technical deployments for 8 concurrent external accounts with project lifecycle focus on predictability, consistently delivering robust, "best-fit" technology solutions to align with complex business objectives
- Optimized delivery velocity by identifying process bottlenecks and implementing efficiency gains, reducing the implementation lifecycle by 15-20% while maintaining high quality-assurance standards
- Served as a Strategic Technical Advisor to C-Suite stakeholders and external clients, providing critical feedback on product architecture, UI/UX, and platform administration
- Mitigated organizational risk by identifying high-priority technology gaps and spearheading remediation projects to ensure system stability and recovery integrity
- Cultivated high-value partnerships through proactive relationship management, bridging the gap between internal product capabilities and external client expectations
Operations Manager at Helix Education (2019-02 – 2021-01)
- Architected scalable operational infrastructure to support rapid-growth objectives at an 11% increase by aligning systems, processes, and personnel to increase enrollment capacity
- Spearheaded the Revenue Enablement & Training strategy, designing and delivering comprehensive technical and operational curricula that reduced new-hire ramp time by 19% and upskilled tenured staff on emerging software tools
- Served as Product SME, leading cross-functional task forces to enhance system functionality and implement process improvements that directly optimized the student lifecycle
- Engineered data-driven enrollment strategies by synthesizing market intelligence and competitive "environmental scans" into actionable growth plans for senior leadership
- Led business intelligence initiatives, integrating disparate data sources into high-level analytic reporting to provide executive transparency into operational performance and KPIs
- Orchestrated cross-departmental project workflows, acting as the primary liaison between multiple business units to ensure deadline compliance and organizational alignment
Associate Vice President, Strategic Partnerships at Helix Education (2020-01 – 2021-01)
- Architected the "Go-to-Market" (GTM) strategy for the organization's dedicated remote Corporate Partnerships division, overseeing compensation modeling, lead generation, and multi-channel marketing strategies
- Pivoted enterprise outreach strategy during global market volatility (COVID-19), re-aligning team activities and internal resources to exceed newly defined partnership and revenue objectives
- Optimized Sales Tech Stack performance by administering advanced training and workflow integration for Salesforce, SalesLoft, LinkedIn Sales Navigator, and Dun & Bradstreet which resulted in increased prospecting efficiency by 24%
- Spearheaded high-performance coaching for Community Specialists, implementing partnership strategies that maximized ROI for select OPM (Online Program Management) accounts
- Directed Corporate Partnership development in direct alignment with the COO, translating high-level strategic plans into actionable growth and personnel development roadmaps
- Leveraged Competitive Intelligence to refine product positioning, ensuring partnership offerings remained differentiated against evolving competitor landscapes
Enrollment Growth Manager at Helix Education (2017-04 – 2019-02)
- Directed a high-performing enrollment team responsible for student acquisition across graduate, undergraduate, and certificate programs, aligning outreach strategies with institutional growth targets
- Optimized the "Class Building" lifecycle, utilizing predictive modeling and budget analysis to consistently meet or exceed campus enrollment and revenue objectives
- Implemented data-driven coaching frameworks, analyzing daily performance metrics to mentor team members and increase conversion rates at every stage of the enrollment funnel
- Pioneered cross-functional process improvements in collaboration with Academic and Student Service teams, streamlining the transition from prospect to active student
- Led talent acquisition and development, managing the full-cycle hiring, onboarding, and professional development of a specialized admissions workforce
- Facilitated high-stakes conflict resolution, serving as the final escalation point for complex student and personnel issues to maintain organizational brand integrity
Senior Enrollment Coach at Helix Education (2015-03 – 2017-04)
- Executed full-cycle consultative sales strategies, managing the end-to-end acquisition process for diverse portfolios of undergraduate, graduate, and certificate programs
- Delivered high-impact product presentations, expertly communicating complex program value propositions, financial requirements, and institutional policies to prospective clients (students)
- Ranked as a top-tier individual contributor, consistently utilizing high-touch outreach and discretionary judgment to meet rigorous monthly and quarterly enrollment quotas
- Spearheaded "New Account" onboarding, facilitating comprehensive orientation sessions to ensure client alignment with organizational services and long-term success metrics
- Mastered multi-channel recruitment activities, leveraging CRM tools to manage a high-volume pipeline and optimize prospect-to-student conversion rates
Enrollment Advisor at University of Phoenix (2013-07 – 2015-03)
- Managed a high-volume business development pipeline, advising prospective undergraduate and graduate students on complex enrollment requirements and degree-completion pathways
- Developed customized "Product Roadmaps" (Academic Plans) for students, aligning prior learning assessments and transfer credits with institutional degree requirements to optimize time-to-completion
- Acted as a Solutions Consultant, leveraging deep knowledge of university policies and program architectures to resolve complex applicant barriers and ensure a seamless "onboarding" experience
- Applied critical thinking and consultative problem-solving to mitigate student concerns, maintaining a high level of "customer satisfaction" and institutional brand loyalty
- Facilitated cross-functional collaboration, coordinating with diverse internal departments to streamline data sharing and provide a holistic support model for prospective leads
