Asha Coleman

KYB/KYC Due Diligence Analyst with 5+ years of experience conducting customer and business due diligence, onboarding reviews, CDD, EDD, ongoing monitoring, periodic reviews, event-driven refreshes, and compliance investigations across fintech, financial services, and regulated operations environments. Experienced reviewing 1,200+ KYB/KYC cases monthly while maintaining 98% QA audit accuracy. Skilled at identifying documentation gaps, beneficial ownership issues, AML concerns, sanctions-related risks, financial crime red flags, and escalation triggers while supporting risk-based decision-making and audit-ready documentation.

KYB/KYC Due Diligence Analyst at WISE (2021-10 – 2025-02)

• Reviewed 1,200+ KYB/KYC due diligence cases monthly while maintaining 98% audit accuracy across customer and business documentation, risk indicators, investigation quality, and compliance requirements.
• Conducted CDD and EDD reviews by analyzing customer and business profiles, ownership structures, supporting documentation, jurisdictional exposure, and risk factors for onboarding and ongoing review decisions.
• Identified documentation deficiencies, inconsistencies, business risk indicators, financial crime red flags, sanctions-related concerns, and escalation triggers requiring enhanced review or remediation.
• Reviewed complex ownership structures, beneficial ownership information, and controlling party relationships to support KYB onboarding, EDD reviews, and financial crime risk assessments.
• Applied a risk-based approach to onboarding, ongoing monitoring, periodic reviews, event-driven refreshes, remediation, escalation review, and customer due diligence lifecycle management.
• Evaluated high-risk customer and business relationships to determine whether additional due diligence, follow-up investigation, or enhanced review was warranted.
• Performed QA reviews of KYB, KYC, CDD, and EDD cases to strengthen documentation quality, regulatory adherence, and consistency of risk-based decisions.
• Partnered with Compliance, Operations, Product, and Risk stakeholders to resolve complex cases, implement policy updates, and improve due diligence controls and customer review processes.

Compliance Operations Analyst at PENNYMAC FINANCIAL SERVICES (2018-03 – 2021-04)

• Reviewed regulated customer files and supporting documentation to assess completeness, compliance requirements, risk indicators, and end-to-end case readiness.
• Analyzed customer records, financial documentation, internal notes, and account discrepancies to identify issues requiring additional review, remediation, or escalation.
• Prepared audit packages, compliance reports, case summaries, and clear review notes supporting internal quality checks and regulatory submission needs.
• Tracked exceptions, file gaps, escalation outcomes, customer-impacting issues, and resolution trends in case logs aligned with recordkeeping and audit standards.
• Maintained audit-ready case documentation across regulated workflows while supporting compliance controls, documentation accuracy, and risk-based review outcomes.

Customer Account Operations Specialist, Contract at COMCAST / NBCUNIVERSAL (2025-10 – 2026-05)

• Reviewed customer account requests and identity-related information while handling sensitive account changes and account protection activities.
• Analyzed account records, supporting documentation, and customer information to identify discrepancies, validation requirements, and escalation needs.
• Maintained detailed case documentation and resolution records supporting operational accuracy, quality reviews, and audit readiness.
• Collaborated across teams to resolve customer issues while ensuring adherence to internal procedures and documentation standards.

Bachelor of Business Administration in BBA – Saint Leo University (2016 – 2019)