Ashanti W.

Customer-focused professional with experience in front desk reception, sales, and customer service. Skilled in assisting customers and members, handling transactions, answering phones, scheduling appointments, maintaining accurate records, and supporting daily operations. Dependable, organized, and professional with strong communication and teamwork skills. Holds a Bachelor's degree in Graphic Design and brings a positive attitude and commitment to providing excellent service.

Desk Receptionist at LA Fitness (2025-10 – Present)

• Check members and guests into the facility and verify memberships.
• Answer incoming phone calls, respond to questions, and direct calls to the appropriate department.
• Assist members with account questions, membership information, and general concerns.
• Schedule appointments, tours, and fitness consultations.
• Handle payments, membership transactions, and basic account updates accurately.
• Maintain accurate records and follow company policies and procedures.
• Communicate with management and other departments to ensure smooth daily operations.

Sales Associate at Finish Line (2023-06 – 2025-08)

• Greet customers and provide friendly, knowledgeable service to create a positive shopping experience.
• Process cash, credit, and other customer transactions accurately.
• Operate the cash register and complete purchases, returns, and exchanges according to company procedures.
• Maintain organized, clean, and visually appealing merchandise displays and sales floor areas.
• Replenish merchandise and assist with inventory, stockroom organization, and shipment processing.
• Work effectively with team members to achieve store sales and customer service goals.
• Assist with opening and closing duties as assigned.

Bachelor of Arts and Science in Graphic Design – Elizabeth State University (2021-08 – 2025-05)