Ashlee Smith

I have 9+ years experience with people and dining. I love being around people, and working with them and learning new things. I'm a very courteous and realizable team member. I am a very driven team player and love to see my coworkers successes along with my own. I am very empathetic and trustworthy and love new and long lasting experiences. I have more 4 years experience as a Medical Assistant at an ENT office working with newborns up to 103 year old patients.

Medical Assistant at SETENT (2021-01 – Present)

Work in rapid care clinics to triage patients, take vital signs, and assist with all areas of patient care.

• Coordinate periodic patient examinations in the inpatient room
• Manage examination documents that will be reported to doctors and management
• Administer medication according to the doctor's notes to the patient according to the schedule
• Managed EHR documentation for all visits, resulting in 18% fewer errors than average
• Helping patients with their daily needs, which resulted in 98% positive feedback in patient surveys
• Prepare the exam room & set up instruments and equipment according to the protocol
• Documented patient medical histories, complaints, and all patient-related communications
• Assisted with an examination, procedure, and treatments
• Verified patient information and recorded medical history and the purpose of the visit
• Maintained complete records by recording patient examination treatment and test results

Waitress at Casa Ole (2018-06 – 2020-03)

Waitressing duties at Casa Ole restaurant

• Maintained accuracy while handling payments, giving change and printing receipts to customers
• Stocked server areas with supplies before, during and after shifts
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution

Waitress/Bartender at The West Bar and Grill (2020-06 – 2021-12)

Waitressing and bartending duties at The West Bar and Grill

• Maintained accuracy while handling payments, giving change and printing receipts to customers
• Stocked server areas with supplies before, during and after shifts
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
• Provided exceptional service to high volume of daily customers
• Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption

Diploma – Vidor High School (2011)

Accounting – LiT (2012 – 2019)