Ashley Ackerman

Investment Operations Analyst who supports investment operations and post-trade processes, including trade validation, reconciliation, and ensuring data integrity across systems Assist traders and portfolio managers to facilitate trade execution and resolve settlement discrepancies with brokers Perform daily, weekly, and monthly reporting including cash flow projections, reconciliations, and performance analytics

Investment Analyst (CIO) at USAA (2024-04 – Present)

• Support investment operations and post-trade processes, including trade validation, reconciliation, and ensuring data integrity across systems
• Assist traders and portfolio managers to facilitate trade execution and resolve settlement discrepancies with brokers
• Perform daily, weekly, and monthly reporting including cash flow projections, reconciliations, and performance analytics
• Maintain and validate security master data across systems, ensuring consistency between reporting platforms and internal records
• Identify, investigate, and resolve trade breaks and data discrepancies, determining root causes and implementing solutions
• Contribute to internal control testing (ICFR) and audit support to ensure compliance with regulatory and internal standards
• Assist in monitoring portfolios against investment guidelines and compliance requirements, escalating issues to senior management when necessary
• Develop and improve reporting tools and processes to enhance efficiency, accuracy, and operational workflows

Lead Sales Associate at Godiva (2019-08 – 2021-10)

• Managed daily reconciliation of sales and payment records, identifying discrepancies and ensuring accurate financial reporting
• Oversaw transaction processing, cash handling, and inventory management with strong attention to detail
• Investigated and resolved payment exceptions and customer billing issues
• Trained and mentored team members, improving operational consistency and service quality
• Consistently exceeded sales goals through strong product knowledge and customer engagement

Bachelor of Business Administration in Finance – University of Texas at San Antonio (2023)