Ashley Brandon-Brown

Dependable healthcare administrative professional with 10+ years of hospital and patient-service experience. Experienced in patient intake and admissions support, insurance verification and benefit eligibility, medical documentation, data entry, scheduling, and cross-department coordination. Skilled in Epic and hospital information systems, confidential information management, and professional communication with patients, families, clinical teams, and departments.

Experienced supporting fast-paced, high-pressure operations, including overnight and weekend environments. Seeking part-time, per diem, PRN, evening, overnight, or weekend opportunities in patient access, registration, unit coordination, patient services, admissions, or medical front-office support.

Engineering & Security Department Coordinator - Pennsylvania Hospital - Philadelphia, PA

(2020-01)

• Provide comprehensive administrative coordination, including scheduling, documentation, correspondence, recordkeeping, and follow-up on departmental requests.
• Coordinate sensitive patient-facing and departmental requests, ensuring timely communication, accuracy, confidentiality, and compliance with hospital policies.
• Serve as a primary point of contact for urgent inquiries and coordinate with hospital departments to support timely resolution and service continuity.
• Collaborate with multidisciplinary hospital teams to support patient safety, workflow efficiency, and continuity of hospital operations.
• Maintain detailed records and documentation while handling confidential information in a hospital environment.

Valet Dispatcher - Sugar House Casino - Philadelphia, PA

(2011-06 - 2020-05)

• Managed real-time scheduling and coordination for large teams in a fast-paced, high-volume overnight environment.
• Responded promptly and professionally to guest concerns and time-sensitive requests while maintaining composure under pressure.
• Supported safety protocols and security coordination during overnight operations.
• Communicated with multiple departments and team members to keep operations organized and moving efficiently.

Patient Financial Services Representative - Hahnemann Hospital - Philadelphia, PA

(2008-02 - 2015-06)

• Conducted bedside patient intake and admissions support, verifying demographics, insurance eligibility, and benefit coverage.
• Processed patient registrations and maintained accurate medical and financial documentation in hospital systems.
• Communicated insurance benefits, eligibility, and financial responsibilities clearly and professionally to patients and families.
• Worked closely with clinical and administrative teams to support smooth admissions and continuity of care.
• Provided compassionate, professional assistance during high-stress patient and family interactions.

Key Holder / Sales Associate - Anna's Linens - Philadelphia, PA

(2007-07 - 2013-06)

• Supported daily store operations, including opening and closing procedures, scheduling, cash handling, and customer service.
• Trained new staff and helped maintain consistent customer-service standards.
• Supported inventory control, merchandising, and day-to-day operational needs.

Associate Degree - Business - Community College of Philadelphia