Home Health Aide at Best Friend Companion Care (2020-01 – Present)
Provided compassionate in-home support and companionship.
- Assisted clients with daily activities and personal care needs.
- Monitored and reported changes in client condition or behavior.
- Maintained a safe and supportive environment.
- Communicated with families regarding client needs and care.
- Maintained confidentiality while handling personal and sensitive information.
Fraud Department Representative at Citi Bank (2024-01 – 2024-07)
- Reviewed customer accounts and transactions for potential fraudulent activity.
- Assisted customers with fraud-related concerns and account issues.
- Followed security, privacy, and verification procedures.
- Documented customer interactions and account activity.
- Handled sensitive customer information with confidentiality and attention to detail.
Certified Nursing Assistant / Medical Assistant at Signature Healthcare of Orange Park (2016-01 – 2020-12)
- Provided patient support and assistance with daily care needs.
- Recorded patient activities and reported developing concerns to management.
- Maintained medical records and electronic documentation.
- Followed HIPAA requirements for documentation and communication.
- Coordinated patient schedules and medical appointments.
- Followed healthcare provider instructions and established care procedures.
Certified Nursing Assistant / Medical Assistant at Angel's Watch Over Me Adult Living Healthcare (2013-01 – 2016-12)
- Maintained and organized medical records and documentation.
- Monitored patient behavior and reported changes to supervisors.
- Managed patient schedules and assisted with doctor's appointments.
- Followed healthcare instructions and rehabilitation plans.
- Maintained HIPAA standards when handling documentation and client information.
Certified Nursing Assistant at HCR ManorCare (2015-01 – 2016-12)
- Documented patient status and reported concerns to nursing supervisors.
- Recorded vital signs and monitored residents' mood, mobility, intake, and output.
- Collected urine and fecal samples.
- Repositioned clients to help prevent pressure-related injuries.
- Assisted nurses with patient care procedures and equipment.
- Provided comfort, companionship, and daily assistance to residents.
Customer Service at Pete's Retreat Internet Cafe (2013-01 – 2014-12)
- Assisted customers and provided professional customer service.
- Supported daily business operations.
- Helped maintain customer satisfaction and loyalty.
- Supervised and inspected cards and equipment to verify proper functioning.
- Assisted with daily operational and mathematical tasks.
