Mortgage Banker at The Federal Savings Bank (2025-10 – 2026-09)
- Originated mortgage financing across VA, FHA, and Conventional loan programs.
- Evaluated borrower financial circumstances and identified lending and home-equity solutions aligned with individual objectives.
- Managed client relationships throughout the loan process while balancing customer needs, documentation requirements, and lending guidelines.
Senior Loan Officer at New American Funding (2025-05 – 2025-09)
- Originate VA, FHA, and Conventional mortgage loans while assessing borrower needs and developing appropriate financing solutions.
- Structure home equity and second-lien solutions to help clients leverage available home equity.
- Guide clients through the lending process from application through processing, addressing questions and resolving issues to maintain a positive borrower experience.
- Coordinate with processing and internal teams to streamline applications and support timely loan progression.
Senior Loan Officer at Carrington Mortgage Services (2023-10 – 2025-05)
- Originated a diverse portfolio of mortgage loans and ranked among the company's top performers in customer satisfaction in 2024.
- Partnered with management to identify opportunities to improve loan-processing efficiency and the overall customer experience.
- Achieved top-percentile loan pull-through performance while helping reduce turnaround times.
- Guided borrowers through complex financing decisions and coordinated with internal teams to move transactions efficiently toward closing.
Mortgage Banker at The Federal Savings Bank (2021-06 – 2023-08)
- Specialized in VA mortgage lending and provided borrowers with financing guidance tailored to their financial circumstances.
- Built and maintained client relationships while managing applications through the mortgage process.
- Applied knowledge of lending requirements and loan products to identify appropriate financing solutions.
Asset Manager at Value Recovery Holding LLC (2019-11 – 2020-10)
- Managed asset recovery activities involving Ohio Attorney General and FDIC-related files, increasing funding by more than 50%.
- Implemented an audited accounting system for FDIC files, improving organization, documentation, and accountability.
- Managed sensitive financial information while maintaining accurate records and regulatory documentation.
Asset Manager at Reliant Capital Solutions (2018 – 2019-11)
- Counseled delinquent borrowers regarding debt-consolidation options while consistently working toward collection goals.
- Utilized skip-tracing and account research tools to support account resolution and wage-garnishment audits.
- Handled sensitive financial information and customer interactions in a regulated environment.
Rehabilitation Manager at Value Recovery Holdings (2012 – 2018)
- Oversaw Department of Education reporting and maintained compliance with applicable federal requirements.
- Managed escalated customer calls and coached team members on rehabilitation programs, procedures, and customer interactions.
- Supported consistent application of program requirements while balancing regulatory and customer-service considerations.
Frontline Asset Manager at Value Recovery Holdings (2010 – 2012)
- Managed accounts involving wage garnishments and processed stop orders in accordance with established requirements.
- Assisted in developing efficient, consumer-focused procedures to improve account handling and customer interactions.
Asset Manager at NCO Financial Systems (2007 – 2010)
- Managed accounts while meeting collection objectives through account research and skip-tracing techniques.
- Supported team-lead responsibilities and assisted with day-to-day account management activities.
Logistics Coordinator at Pacer Global Logistics (2005 – 2006)
- Coordinated customer orders and worked with internal and transportation partners to resolve intermodal delivery issues.
- Managed multiple customer and operational priorities in a time-sensitive environment.
Customer Service / Pharmacy Service Representative at Medco Health Solutions (2002 – 2006)
- Assisted customers with prescription-plan questions and provided service in a highly regulated environment.
- Trained team members on company and process changes.
- Maintained compliance with HIPAA requirements when handling customer information.
