Ashley Enwright

Empathetic and results-driven Customer Service Representative with over a decade of experience providing high-quality support across diverse, fast-paced environments. Proven track record in high-volume phone communication, conflict resolution, active listening, and managing sensitive client needs. Skilled in administrative coordination, accurate data management, and de-escalation techniques to drive customer satisfaction and retention in remote settings.

Personal Care Assistant (PCA) - Tempus Unlimited

(2024-01 - 2026-01)

Provide dedicated, empathetic daily care and administrative coordination for clients, ensuring high standards of service and client satisfaction.

• Communicate effectively with healthcare coordinators and family members to manage care plans, schedule appointments, and resolve daily issues.
• Maintain accurate, detailed records and documentation to ensure compliance with organization standards and privacy regulations.

Inbound Customer Service Representative - [Company Name]

(2019-01 - 2022-01)

• Handled a high volume of inbound customer inquiries via phone, email, and chat, consistently achieving strong first-contact resolution rates.
• Navigated customer management databases to access client accounts, update information, and track issue resolution steps accurately.
• De-escalated challenging customer situations using clear, calm, and professional communication techniques.

Activity Support Member - Westside House Nursing Home

(2017-01 - 2018-01)

Supported specialized daily programming for dementia and Alzheimer's patients, requiring exceptional patience, adaptability, and empathetic communication.

• Fostered a welcoming, secure environment by building strong relationships with residents, family members, and multidisciplinary care teams.

Bartender - Lafayette Members Club

(2012-01 - 2018-01)

Delivered prompt, personable service in a high-volume environment, managing customer relations, order accuracy, and cash/POS transactions.

• Resolved customer complaints swiftly to ensure a positive member experience and foster long-term loyalty.

High School Diploma - Exeter High School (2008-01)