Ashley Ferguson

Compassionate and detail-oriented healthcare professional with 17+ years of experience in patient services, care coordination, scheduling, and healthcare administration. Proven ability to coordinate patient care, manage provider schedules, conduct patient outreach, maintain accurate EHR documentation, and support continuity of care in fast-paced healthcare environments. Skilled at patient engagement, referral management, barrier resolution, and cross-functional collaboration while maintaining HIPAA compliance.

Passionate about improving access to care, supporting behavioral health initiatives, and delivering exceptional patient-centered service in remote settings.

Patient Services Coordinator at CenterWell Home Health (Humana) (2017-06 – Present)

• Serve as a primary point of contact for patients and families, building trust and delivering a high-quality care experience
• Manage high-volume inbound and outbound communication (calls, emails, scheduling follow-ups) to ensure continuity of care
• Coordinate complex scheduling and clinical referrals, ensuring patients are successfully connected to services promptly
• Proactively identify and resolve barriers to care, improving patient attendance and engagement
• Aid patients with understanding insurance coverage, service eligibility, and care-related processes
• Collaborate with interdisciplinary teams, including clinical, billing, and administrative staff, to streamline care coordination
• Maintain accurate and prompt documentation in EMR systems in full compliance with HIPAA regulations
• Track workflows and communication using Microsoft Office and SharePoint tools
• Consistently meet productivity expectations in a fast-paced, high-volume environment

Medication Tech / Rehab Tech II / In-Charge at Carobell, Inc. (2014-01 – 2017-01)

• Coordinated daily scheduling, patient care activities, and medication administration in a residential care setting
• Communicated with providers and external partners to coordinate referrals and follow-up care
• Maintained accurate patient records and documentation to support continuity of care
• Built strong relationships with residents and families, providing compassionate support and guidance
• Managed multiple priorities while ensuring compliance with healthcare regulations and standards

Unit Secretary / Switchboard Operator at Onslow Memorial Hospital (2009-01 – 2014-01)

• Managed high-volume switchboard and inbound calls, serving as a key communication hub for patients and clinical staff
• Provided frontline support to patients and families, ensuring clear communication and positive experiences
• Processed physician orders and kept accurate documentation in hospital systems
• Coordinated scheduling, referrals, and internal communication across departments
• Utilized EMR systems and Microsoft Office tools to support daily operations

Certificate in Patient Access / Schedule Coordination – Sinclair Community College (2026-09)

Certificate in Medical Assisting – Sinclair Community College (2027-06)

Certificate in Social Work (Chemical Dependency Counselor Assistant Track) – Sinclair Community College (2027-12)

Course in Anatomy – MedCerts (2023-12)

Diploma – Xenia High School (1994-12)