Ashley Gonzalez

Administrative and operations professional with 10+ years of experience supporting legal, financial, and business environments. Known for accuracy, discretion, and efficiency in fast-paced, detail-driven settings. Combines legal administrative expertise, hands-on bookkeeping, and bilingual client communication to deliver reliable support.

Data Entry Specialist at Command Investigations (2026-01 – Present)

• Entered and updated high-volume data with speed and accuracy.
• Maintained organized digital records and confidential documentation.
• Verified information for accuracy, completeness, and compliance standards.
• Collaborated with internal teams to support efficient workflow operations.

Seasonal Remote Customer Service Representative at Everise (2025-05 – 2025-11)

• Managed a substantial volume of incoming calls, ensuring professional and efficient customer interactions.
• Collected and analyzed customer information to effectively address needs and provide relevant product and service education.
• Resolved customer issues by navigating and utilizing multiple systems concurrently.

Freelancing at Independent Virtual Assistant (2024 – Present)

Offer part-time and project-based virtual assistant services to small business owners, supporting day-to-day operations remotely including calendar coordination, document drafting, and client correspondence. Provide bilingual administrative support on a freelance, assisting clients with communication, recordkeeping, and business documentation.

Legal Secretary at County of Lancaster (2022-10 – 2023-12)

• Supported attorneys in preparing for probation violation hearings through document organization and legal research.
• Achieved three promotions, reflecting consistent performance and dedication.
• Assisted in training new staff members on office operations and legal support tasks.
• Managed purchasing orders for office supplies and maintained optimal inventory levels.

Scheduling Coordinator at County of Lancaster (2019-09 – 2022-10)

• Coordinated scheduling for criminal cases with legal representatives and court officials.
• Managed and updated physical and electronic client case records.

Clerical Specialist at County of Lancaster (2019-04 – 2019-09)

• Managed client intake processes and maintained comprehensive records.
• Performed bookkeeping, accounts management, and front desk support.

Accounting Clerk I at County of Lancaster (2016-12 – 2019-04)

• Processed and balanced high-volume daily financial transactions, including cash, check, and electronic payments, with zero discrepancies.
• Analyzed and verified financial data and reports to track account balances and resolve discrepancies for internal and external customers.
• Maintained real estate tax collection records, managing current and delinquent account files with strong attention to detail.

Dental Receptionist at New Holland Dental (2013-10 – 2015-09)

• Coordinated dental appointments and verified insurance eligibility/benefits.
• Managed post-treatment planning and optimized patient flow for office efficiency.

Associate Degree in Business Administration – Consolidated School of Business