Ashley Jelks

Administrative and client support professional with 14+ years of experience across healthcare, education, insurance, and customer-facing operations. Skilled in scheduling, client relations, documentation management, conflict resolution, and administrative coordination in fast-paced environments. Recognized for strong communication, adaptability, and ability to manage multiple priorities while delivering exceptional customer experiences.

Experienced in Microsoft Office, compliance documentation, calendar management, and operational support.

Insurance Broker - NASB - State of Texas

(2020-01)

• Evaluate client financial situations to customize final expense insurance plans that suit their budgets.
• Ensure adherence to insurance regulations and standards within Texas and Indiana jurisdictions.
• Provide detailed presentations to assist clients in making informed decisions regarding their insurance options.

Program Manager - Cypress-Fairbanks ISD - Houston, Texas

(2011-01 - 2019-12)

• Led cross-functional teams to enhance operational efficiency and ensure alignment with organizational objectives.
• Managed resource allocation effectively, optimizing processes to support daily operations and improve client satisfaction.
• Fostered a collaborative work environment, promoting teamwork and adaptability across diverse educational and retail settings.

Lead Medical Assistant - Concentra - Houston, Texas

(2017-01 - 2019-12)

• Conducted patient assessments and recorded vital signs, ensuring high-quality care and accurate documentation.
• Managed medical records and documentation using Allscripts, facilitating streamlined patient information management.
• Performed diagnostic tests, including EKGs, and coordinated lab specimen processing efficiently.

CCMA - Remington College, North Houston Campus (2017-04)