Ashley Lavell

High-energy service professional with two decades of success in the hospitality industry. A natural "people person" known for strong communication and the ability to multitask under pressure. Proven track record of being a fast learner and a collaborative team player. Currently seeking to leverage 20+ years of customer service expertise into a new role following a recent period of full-time family management.

Store Manager/Sales Consultant at Juniper Dress Boutique (2014-01 – 2025-02)

As the Boutique Manager, served as the owner's right-hand, taking full responsibility for the day-to-day success of the store. Managed inventory including all ordering and receiving, ensured proper stock levels based on customer buying patterns, acted as primary leader for the team, built weekly schedules, trained new hires, delegated daily tasks, created store policies, handled end-of-day cash-outs, and resolved customer complaints.

• Managed daily store operations and inventory
• Handled all ordering and receiving of products
• Built weekly schedules and trained new hires
• Created store policies and delegated daily tasks
• Managed end-of-day cash-outs and customer complaints
• Ensured store reflected owner's high standards

Server at Romeos Corner Cafe (2022-01 – 2023-12)

Worked in a very busy, fast-paced environment requiring constant multitasking and positive attitude under pressure. Focused on providing excellent customer service, building strong rapport with guests, and maintaining great working relationships with teammates. Managed high-volume sections, supported coworkers during rushes, and accurately handled financial reporting and cash-outs.

• Provided excellent customer service in fast-paced environment
• Managed high-volume sections
• Supported coworkers during rushes
• Handled financial reporting and cash-outs accurately

Supervisor/Bartender/Trainer at Careys Bar & Grill (2011-01 – Present)

Joined this team during their grand opening, where was responsible for training the entire front-of-house staff to ensure high service standards. Acted as mentor to the team, ensuring everyone stayed on top of their tasks and provided the best possible experience for guests. Still maintains great relationship with the business, occasionally returning to help lead special events. Created fun, positive atmosphere for coworkers and customers while keeping close eye on quality of service.

• Trained entire front-of-house staff during grand opening
• Acted as mentor to team members
• Maintained high service standards across the floor
• Occasionally returns to lead special events
• Created positive atmosphere for coworkers and customers

High School Diploma – H.B. Beal Secondary (2000-01 – 2004-12)

Degree in Hospitality Management in Food & Beverage – Fanshawe College (2006-01 – 2008-12)