Shift Supervisor / Assistant Restaurant Manager / Restaurant General Manager in training at Ampex Brands PH of Dallas (2022-02 – 2023-02)
- Delegating my co-workers to their designated roles for the shift.
- Overseeing the flow of production- far as making sure every area was safely maintaining their duties that was acquired of them.
- Dispatching- making sure that every pizza was out the door and delivered before 30 mintues. Making sure that labor was at the appropriate percentage and we was exceeding the forecast sales for that shift.
- Mostly given good customer service with a smile and solving customer complaints when they came about. Resolving customer complaints with blast.
- Also how to separate between friend, mother, fiance and be boss. How to have those different conversations and even more difficult conversations.
- Achieving ranking number one in the region for customer guest checks.
- Being shift supervisor with just my fiancé and my sixteen year old son work 6 days a week keeping a company thriving.
- Bring in customers of all ethnicities sharing the same enjoyment of pizza.
- Sharing the love of making and keeping my customers happy like family.
Process Assistant at FTW1 Amazon Fulfillment Center (2018-10 – 2021-11)
- Oversee a entire area and delegate 15- 25 co-workers.
- Running EOL(End Of Line) where the associates have to palletize the freight to wood pallets or blue pallets.
- Running SFL( South Fluid Load) using my tools to find out what location is causing recirculating of freight and finding a solution to make the freight slow down or divert to another dock door.
- Having a team that's dedicated to giving a 110 percent just because they see you work hard right beside them.
- Having five PG's(Process Guides) which are individuals you hand pick that you see have the potential to be Process Assistants.
- Became a Learning Ambassador at three months while still classified as a temporary employee. Training all new employees each area of outbound. The process and the safe proper way how to succeed in each area of outbound.
- At six months I became a problem solver solving. Scanning barcodes, looking up Asin's, looking up the product to find the correct information.
- At nine months became a process guide. In training to become a process assistant.
- At one year became a Process Assistant. Overseeing a whole area in the outbound department that resulted in the flow of getting all the merchandise out of the fulfillment center.
