Universal Fraud Specialist - FISERV
(2026-06)
Analyze fraud alerts, account activity, and transaction details to identify potential fraudulent activity, enhancing overall fraud detection efforts.
- Investigate suspicious transactions while following company policies, procedures, and compliance requirements.
- Apply critical thinking and decision-making skills to assess risk and determine appropriate resolutions.
- Document investigation findings, customer interactions, and case information accurately in internal systems, ensuring reliable data for ongoing fraud analysis.
- Communicate professionally with customers regarding account verification, transaction concerns, and fraud-related inquiries.
- Protect confidential customer information while maintaining strict privacy and security standards.
- Manage multiple cases in a fast-paced environment while meeting quality and productivity expectations.
- Collaborate with internal teams to resolve customer concerns and strengthen fraud prevention strategies, contributing to a more secure customer experience.
Resident Assistant (RA) - HEARTHSIDE BARTLETT - Bartlett, TN
(2026-04)
- Coordinated resident activities and led engagement programs that enriched quality of life.
- Facilitated daily activities and addressed resident needs, ensuring accurate documentation and effective communication with care teams.
- Delivered compassionate support to residents, enhancing safety, dignity, and independence.
- Communicated effectively with residents, families, and healthcare professionals.
- Maintained accurate records and followed HIPAA and facility confidentiality standards.
Salon Manager - GREAT CLIPS
(2020-05 - 2026-03)
- Managed daily salon operations including scheduling, staffing, inventory, cash handling, and customer service.
- Led, trained, and supported a team of stylists while maintaining company standards and performance goals.
- Coordinated employee schedules and workflow in a high-volume service environment to optimize service delivery.
- Resolved customer concerns to enhance satisfaction and improve retention rates.
- Assisted with hiring, onboarding, and training new employees.
- Monitored productivity and sales performance against operational goals to drive team accountability.
- Maintained accurate records, reports, and administrative documentation.
- Ensured compliance with safety standards, company policies, and state regulations.
Certified Nursing Assistant (CNA) - THE FARMS AT BAILEY STATION - Collierville, TN
(2024-01 - 2025-01)
- Delivered direct patient care while ensuring safety, dignity, and confidentiality.
- Supported mobility, personal care, nutrition, and activities of daily living to enhance patient comfort and independence.
- Collaborated with nurses and healthcare teams to support individualized care plans.
- Recorded patient care, changes in condition, and daily activities to maintain accurate health records.
- Followed HIPAA, infection control, and patient safety protocols.
Certified Nursing Assistant (CNA) - COMFORT KEEPERS - Memphis, TN
(2024-01 - 2025-01)
- Delivered personal care assistance in hygiene, mobility support, and daily living activities to promote patient independence and dignity.
- Provided support to patients in daily activities to enhance their comfort and well-being with compassionate and dependable care.
- Maintained accurate documentation of patient care and condition.
- Followed safety, infection control, and HIPAA requirements.
Certified Nursing Assistant (CNA) - MEMPHIS JEWISH HOME AND REHAB CENTER - Cordova, TN
(2018-01 - 2020-01)
- Supported residents with personal care, mobility, nutrition, and daily activities to enhance their well-being.
- Collaborated with nursing staff to deliver effective resident care during daily routines with resident care needs.
- Fostered a safe and supportive environment for residents, contributing to their comfort and security.
- Documented patient information and maintained confidentiality.
Certified Nursing Assistant - ALL TN CAREGIVERS - Memphis, TN
(2013-01 - 2018-01)
- Delivered compassionate care and support for activities of daily living to enhance patient comfort and well-being.
- Recorded patient conditions and communicated significant changes to healthcare teams to ensure continuity of care.
- Facilitated safe transfers and mobility for patients, prioritizing safety and comfort during each interaction.
- Followed infection control procedures and patient care standards.
Hair Stylist - HAIR CUTTERY - Fredericksburg, VA
(2011-01 - 2013-01)
- Delivered personalized services, strengthening client relationships and enhancing satisfaction.
- Coordinated scheduling, consultations, payments, and product recommendations to streamline client experience.
- Kept precise records in a professional environment, ensuring compliance and service quality.
Retail Sales Associate - MCCS QUANTICO - Quantico, VA
(2010-01 - 2011-01)
- Provided exceptional customer service, addressing and resolving customer concerns effectively.
- Executed accurate transaction processing while ensuring precise inventory record maintenance.
- Facilitated training for new employees and supported efficient daily operations.
Front Desk Receptionist / Administrative Assistant - ANOINTED HANDS HAIR SALON - Fredericksburg, VA
(2007-01 - 2009-01)
- Delivered professional customer service in high-volume environment, addressing inquiries and resolving issues promptly.
- Managed appointment scheduling and customer inquiries, ensuring smooth front office operations.
- Processed customer payments and maintained accurate records, inventory, and administrative tasks at front desk.
- Ensured compliance with safety standards, company policies, and state regulations.
