Ashley Martinez

Motivated college student enrolled in the Dental Assisting Program at Sacramento City College, equipped with a strong foundation in customer service and teamwork developed through extensive experience in retail and food service. Recognized for exceptional communication skills, reliability, adaptability, and meticulous attention to detail. Bilingual in English and Spanish, eager to gain hands-on experience in a clinical setting while committed to building a long-term career in healthcare.

Passionate about enhancing patient care and improving the overall healthcare experience through dedicated support and professionalism.

Barista at Starbucks Coffee Company (2024-08 – 2026-06)

• Delivered exceptional customer service in a high-volume, fast-paced environment.
• Built positive relationships with customers through daily interactions and personalized service.
• Operated point-of-sale system and handled cash, mobile orders, and digital transactions accurately.
• Maintained food safety, cleanliness, and quality standards in accordance with company policies.
• Counted and distributed partner tips accurately and responsibly.
• Supported team efficiency during peak business periods by assisting with beverage production and workflow management.
• Assisted in training new baristas on beverage preparation techniques and customer service skills.
• Collaborated with team members to ensure smooth daily operations during peak hours.
• Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Bobarista at KoalaTeaBoba (2023-09 – 2024-05)

• Worked with Square POS system.
• Managed inventory and supplies to maintain efficient operations.
• Prepared beverages and maintained product quality standards.
• Trained new employees on drink preparation, POS operations, and customer service procedures.
• Opened and closed the business independently when required.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Trained new staff in efficient boba tea preparation techniques and customer service protocols.

Team Member at Cinemark Century Laguna 16 (2023-08 – 2023-12)

• Maintained cleanliness and organization of theater environments, adhering to health and safety standards.
• Monitored inventory levels of concessions, ensuring timely restocking and minimizing waste.
• Implemented process improvements in concession service, reducing wait times for guests during busy periods.
• Supported promotional events by setting up displays and engaging customers effectively to boost sales.
• Assisted with inventory counts and stocking of merchandise.

Front Member at Panda Restaurant Group (2022-06 – 2023-05)

• Provided excellent customer service in a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Maintained cleanliness and food safety standards.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new POS equipment and software applications.

Bachelor of Science in Health Sciences – Arizona State University (2028-05)

Associate of Science in Dental Assisting Program – Sacramento City College (2026 – 2027-05)

Diploma – Sheldon High School (2023-05)