Shift Manager - Mcdonalds - Donna
(2020-01 - 2021-05)
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Held other Managers accountable for meeting performance goals, tracking goals with sales and times.
- Provided ideas to reward employees that were consistent and reliable
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
- Trained incoming employees to be enthusiastic and helpful towards customers as well as being quick and efficient.
- Occasionally in charge of making the cash deposits and verifying that all the profit made was in the safe and properly handled.
- Managed employee performance through disciplining, coaching, and counseling. Set clear objectives in order to have a successful shift.
Assistant Manager - Dollar Tree - Weslaco
(2021-05 - 2021-10)
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Held associates accountable for meeting performance goals, tracking goals with sales.
- Trained associates to interact with customers and offer items based on the company's weekly specials
- Answered phone calls addressing customer concerns
- Would communicate weekly goals with associates
- Kept the floor stocked and clean
Senior Sales Associate - Harbor Freight - Weslaco
(2021-12 - 2025-09)
- Met company standards on metrics including selling memberships and warranties
- Set up a binder filled with current promotions and discounts to aid associates
- Managed associate performance and coached to drive results
- Maintained efficient communication with supervisors and managers about employee concerns
- Managed the front-end including customer transactions, questions, and phone calls while also providing employees with aid if they asked questions about items
- Executed pricing weekly
- Kept the sales floor clean and stocked
- Kept up to date with promotions to communicate with my team about areas of opportunity to drive sales
- Managed and trained associates and supervisors on how to be successful leaders
Sales Supervisor - Harbor Freight - Weslaco
(2025-09)
- Managed a team to exceed in sales, memberships. and warranty expectations set by the company
- Kept employees up to date with promotional items to help increase sales in all aspects
- Occasionally in charge of making the cash deposits and verifying that all the profit made was in the safe and properly handled
