Technical Account Manager – Excellence Center (2022-Present)
- Responsible for driving platform success
- Providing technical guidance to the client success teams.
- Work collaboratively across disciplines to learn, interpret, and train our CSM teams on the technical aspects of our platform’s capabilities and support business growth.
- Provide guidance for technical capabilities during the RFP process.
- Aid in troubleshooting performance issues and guiding the client success teams in their communication of our needs to customers.
- Drive product improvement to meet emerging market needs.
- Partner closely with internal teams (sales engineering, traders, ad operations, creative services, QA) to establish concrete processes for onboarding to meet the changing needs of our customers and industry.
- Templatize deliverables like client facing RFP’s, QBR’s, Dashboard, and campaign delivery reports.
- Communicate product improvements and changes back to the CSM teams.
- Become the go-to hub for platform information and best practices.
Media Players, London, UK 2020 – 2022
Ad Operations Manager – Digital (2020-2022)
- Assist in ad campaign set up and execution for Clients, Marketing, and Affiliates
- QA and test creative assets
- Troubleshoot creative, reporting, delivery, along with any other issues.
- Work with clients and internal teams
- Work alongside with DSP, DMP, and CDP partners.
Comcast Spotlight/Effectv, Chesterbrook, PA 2010 – 2020
Sr. Analyst Enterprise Workflow – Digital (2019-Present)
- Leads analysis and design of existing and new business processes that span multiple areas of the organization,
including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
- Test new systems prior to launch defining success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.
- Develop training materials, conduct new hire training on new processes and refresher trainings for entry-level colleagues.
- Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices.
- Interacts closely with matrixed cross-functional teams (both field and corporate) to secure alignment.
- Work directly with leadership digital and linear operations processes.
Analyst – Process Effectiveness Specialist – Digital (2018-2019)
- Led the discovery process, analysis, and recommendations with other Process Delivery and Training Analysts.
- Assisted with defining current processes and procedures that supported Traffic, Campaign Management, Master
Control, Business Intelligence, Business Operations, Engineering, Research, Information Technology, and Sales.
- Developed scalable, plans and processes to speed time to market and improve operational efficiency.
- Facilitated new hire and refresher training plans on the roll out of new processes.
- Led projects and assisted with workflow revisions documenting changes.
Sr. Traffic Coordinator – Digital/Linear (2016-2018)
- Worked with sales, planning and management teams to schedule and ensure commercial advertisements air on cable networks for high profile clients achieving desired results per contract terms.
- Created linear plans in Strata View32 for import into various systems for all corporate programming buys.
- Ensured all orders were completely in a timely manner according to deadlines and coordinated the schedule completion transfer.
- Utilized various platforms including FreeWheel, Strata TIM, OAS, DFP, YE, YE Direct, Videology, Operative
One, Novar and Eclipse traffic systems.
- Trained new Traffic Coordinators as requested by supervisor, distributed day-to-day work, and held weekly 1-on[1]1 meetings serving as a resource for team members with less experience.
Online/Pre-Roll Video Traffic Coordinator (2012-2016)
- Responsible for the traffic flow, from inception to completion, of all incoming video and projects from various internal clients.
- Collaborated with sales team to ensure workflow is maintained and milestones are met acting as a liaison managing timelines and schedules to ensure that requests are realistic and delivery dates were met.
- Performed manual input of all orders to ensure client impression and revenue goals were met.
- Maintained a customer-focused perspective, involving effective communication, creative problem solving and approachability in all situations.
Linear Traffic Coordinator (2010-2012)
- Assisted 20 high billing Account Executives with daily trafficking of client’s orders maintaining a 99.9 run rate.
- Evaluated and recommended technical and systematic procedures to assist in the servicing of clients.
- Monitored, Scheduled and Sold inventory with focus on maximizing revenue
- Used Strata TIM, Eclipse traffic system software daily
