Ashley Peeples

Experienced Dispatch, Assistant teacher and Loss Prevention officer whom exceeds at time management and organization. Adapt at handling confidential and sensitive information. Skilled at problem solving, conflict resolution, multitasking and able to help in teamwork.

Dispatch at RSCO transportation (2023-01 – Present)

• Operate a two-way radio system to communicate clearly and professionally with school bus drivers.
• Monitor daily bus operations and respond promptly to delays, route changes, and other transportation issues.
• Resolve operational challenges, including severe weather, bus breakdowns, late buses, and school bus accidents.
• Contact local law enforcement and other emergency personnel when school bus accidents or safety incidents occur.
• Contact and coordinate substitute drivers when coverage is needed.
• Respond to calls and inquiries from parents, schools, drivers, and office staff.
• Operate desktop computers, monitoring screens, and transportation-related software systems, including: Microsoft Teams messaging, GTC software, ViewFinder tracking system, TRACS, Microsoft Excel
• Manage driver schedules and assigned bus routes to support reliable daily transportation services.
• Communicate important updates and operational changes to drivers, schools, families, and administrative staff.
• Follow applicable traffic laws, transportation regulations, and school bus safety procedures.
• Maintain confidentiality and accuracy when handling student, driver, and transportation information.

Customer Service Representative at Laz Parking (2019-01 – 2023-12)

• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered inbound calls, chats and emails to facilitate customer service.
• Updated databases with new and modified customer data.

Loss Prevention Officer at Macys (2015-01 – 2022-12)

• Zoning over the sales floor to prevent shoplifting and changing of price tags. Patrol on foot in full uniform to act as a theft deterrent or sometimes i may dress in regular clothing to pretend to be a customer as they look for what's c customer data." of a apprehension.
• investigating shrink results outside acceptable ranges to determine causes and prevent recurrence.
• Accounted for store cash through daily tallies and frequent audits.
• collaborated with law enforcement agencies during investigations and provided evidence as required.
• Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
• Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.

Associate Degree in Criminal Justice – CTState Capitol College (2027-05)