Dispatch at RSCO transportation (2023-01 – Present)
- Operate a two-way radio system to communicate clearly and professionally with school bus drivers.
- Monitor daily bus operations and respond promptly to delays, route changes, and other transportation issues.
- Resolve operational challenges, including severe weather, bus breakdowns, late buses, and school bus accidents.
- Contact local law enforcement and other emergency personnel when school bus accidents or safety incidents occur.
- Contact and coordinate substitute drivers when coverage is needed.
- Respond to calls and inquiries from parents, schools, drivers, and office staff.
- Operate desktop computers, monitoring screens, and transportation-related software systems, including: Microsoft Teams messaging, GTC software, ViewFinder tracking system, TRACS, Microsoft Excel
- Manage driver schedules and assigned bus routes to support reliable daily transportation services.
- Communicate important updates and operational changes to drivers, schools, families, and administrative staff.
- Follow applicable traffic laws, transportation regulations, and school bus safety procedures.
- Maintain confidentiality and accuracy when handling student, driver, and transportation information.
Customer Service Representative at Laz Parking (2019-01 – 2023-12)
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
Loss Prevention Officer at Macys (2015-01 – 2022-12)
- Zoning over the sales floor to prevent shoplifting and changing of price tags. Patrol on foot in full uniform to act as a theft deterrent or sometimes i may dress in regular clothing to pretend to be a customer as they look for what's c customer data." of a apprehension.
- investigating shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Accounted for store cash through daily tallies and frequent audits.
- collaborated with law enforcement agencies during investigations and provided evidence as required.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
