Recruiter/Financial Coach at SERJobs (2023-09 – Present)
- Conduct one-on-one navigation sessions and financial coaching sessions to assess clients' employment goals, financial needs, barriers, and readiness for workforce participation.
- Conducted engaging new candidates in orientations with clear communication expectations, resources, and career pathways.
- Built and maintained relationships with community organizations, workforce partners, and local high schools to expand outreach and talent pipelines.
- Maintained accurate candidate records and tracked recruitment activity in Salesforce, LISC, and excel sheets.
- Educated clients financial literacy topics, including budgeting, banking, credit building, debt reduction, saving strategies, and long-term financial planning.
Health Advocate Lead at 2nd MD (2022-01 – 2023-09)
- Supervised a team of 9+ Health Advocates, providing mentorship, quality assurance, and coverage for supervisory responsibilities.
- Coordinated medical record acquisition from over 100 healthcare facilities; ensured HIPAA compliance.
- Provided high-quality support to patients navigating complex care needs and insurance processes.
- Built strong relationships with external providers to improve the turnaround time of medical documentation.
Customer Care Coordinator at Numotion (2019-04 – 2022-01)
- Supported clients in obtaining durable medical equipment through insurance verification and medical documentation management.
- Served as administrative assistant to the Program Administrative Techs, managed calendars and internal communication.
- Processed payments, resolved customer service issues, and liaised with insurance companies regarding benefits and claims.
- Trained new hires on order processing and documentation standards.
Coordinator at Memorial Hermann (2014-08 – 2019-04)
- Provided technical support and facilitated interdepartmental communication to meet patient scheduling needs.
- Verified insurance for 100+ patients, ensuring accurate billing and eligibility for services.
- Processed payroll and maintained department budget records with accuracy.
Kelsey Seybold (2010-09 – 2014-08)
- Responded to high-volume inbound calls from patients, hospital staff, and medical providers.
- Paged on-call doctors based on rotation schedules, urgency level, and department protocols.
- Scheduled patent appointments, confirmed upcoming visit, and updated records in Epic System.
- Followed HIPAA guidelines to protect patient information and ensure confidentiality.
