Care Partner at Cogir Northbay Senior Living Facility (2026-03 – Present)
Provided compassionate daily care and support to senior residents, assisting with personal care, mobility, meals, medication reminders, and emotional well-being while promoting safety, dignity, and independence in a senior living community. I am the overnight Med Tech as well. Providing medication per resident schedule and provided PRN when needed.
Front End Store Lead at Walmart (2024-11 – 2025-11)
Led front-end operations by supervising cashiers and customer service associates, resolving customer concerns, managing cash handling procedures, training team members, and ensuring efficient daily store operations while delivering exceptional customer service.
Administrative Assistant at SGS North America (2023-06 – 2025-08)
Provided administrative and operational support for daily business activities, including customer service, invoicing, scheduling, data entry, document management, reporting, and coordination of client communications while maintaining accuracy and efficiency in a fast-paced environment.
EDD Agent at Maximus (2022-04 – 2023-02)
- Conducted unemployment insurance eligibility interviews
- Determined eligibility for UI benefits
- Interpreted and applied laws, policies, and precedent to decisions consistently to individual cases
COVID-19 Screener at Northshore Clinical Labs (2022-01 – 2022-03)
- Registers patients
- Test patients
- Sends out test results via email
- Fed-Ex daily test drop offs
Customer Service/Data Entry Clerk at MODE Transportation, LLC (2020-12 – 2022-01)
- Communicating with vendors
- Scheduling appts
- Problem resolution
- Using multi-line phone system
- Follow up with delivery dates, etc.
- Works with a team
Data Entry Clerk/Logistics Analyst at GSC Logistics (2009-10 – 2020-11)
- Re- rates fuel charges in Trinium, data entry, filing, scanning, and faxing trucker paperwork
- Assists dispatchers set up appointments, chassis split billing/authorization
- Assists in billing per idem invoicing and driver pay
- Processes customer/analyst email request
- Demonstrates ability to meet deadlines, multi-task, work independently on tight deadlines with multiple priorities.
- Prepares and provides all necessary export documentation for loads.
- Assists in monthly driver/ tractor audits
- Responds to customers on timely manner
- Provides accurate container information to Safety Compliance Manager when requested
- Creates and sends out daily/monthly reports
- Back up for receptionist
- keeps and organizes ALL driver manifests (over 150 drivers)
- advanced in processing wait time for drivers
- Processing street turns on websites.
- Processing wait time at the terminals for drivers.
- managing customer accounts
- manages 5 accounts
- provides customers with reports and updates throughout the day
- Provides a weekly forecast of production for the company
- Accountable and maintain 6 customer accounts
Payroll Clerk at KG Transportation Services (2014-02 – 2014-08)
- Prepared and dispersed driver checks
- Kept office organized and clean
MANAGER ASSISTANT at Exel Transportation (2005-02 – 2009-03)
- Assisted in tracing trucks to their destination using the Steel roads system.
- Answering high volume phones- incoming and outgoing.
- Generated invoices (up to 10 a day), a lot of data entry using the MBS system.
- Filing, copying, faxing, mailing, emailing documents, receiver of all paperwork.
- Scheduled trucking appointments with our clients.
- Kept office clean, made sure the office had all supplies needed
- Computer work with Microsoft Word.
CUSTOMER SERVICE REPRESENTATIVE/ COLLECTOR at Bay Area Credit Services (2004-02 – 2005-04)
- Provided customer service to clients.
- Collected on commercial, personal and business accounts 5 to 90 days old, $50 to $300,00.
- Performed skip tracing using company system to find people and businesses.
- Used Devox to call clients, did manual dialing also, received a little over a hundred calls a day, also did over a hundred outbound calls a day.
- Provided settlements to our clients, processed credit card payments over the phone, and did a lot of problem solving.
