Supervisor / Expo at Mesa Latin Kitchen (2023-11 – Present)
- Supervised kitchen staff, ensuring compliance with food safety standards to maintain quality.
- Organized daily schedules to optimize staff efficiency during peak hours.
- Trained new employees on kitchen procedures and customer service expectations.
- Resolved customer inquiries and issues, leading to improved dining experience and satisfaction.
- Collaborated with management to implement operational improvements, streamlining service flow.
- Ensured new employees understood company policies and procedures to foster compliance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Greeted guests promptly to enhance their experience
Expo/Barista/Ambassador at Youtopia (2022-11 – 2023-10)
- Prepared coffee drinks and fresh juices, ensuring quality and consistency
- Correctly prep order for guest whether takeout, delivery or in store
- Describe what it is we have to offer, set them up for success on the app
- Explain in detail the precision nourishment concept
- Plated pre-measured meals in 38-degree walk-in, maintaining food safety and presentation standards
- Greet and seat people in a welcoming manner
- Granted guest requests promptly and courteously to enhance satisfaction
- Answer phones to greet and take orders/requests from guests
- Accurately and efficiently prepared trays with correct orders for timely service
- Reviewing the correct order with the guest ensuring quality at the table or takeout
- Prepared, sterilized, and organized tables and utensils for optimal guest experience
- Created a positive first impression by greeting and seating guests promptly.
Expo/Hospitality at Buffalo Wild Wings (2022-04 – 2023-02)
- Greet and seat people in a welcoming manner
- Granted guest requests promptly and courteously to enhance satisfaction
- Answer phones to greet and take orders/requests from guests
- Accurately and efficiently prepared trays with correct orders for timely service
- Reviewing the correct order with the guest ensuring quality at the table or takeout
- Prepared, sterilized, and organized tables and utensils for optimal guest experience
Expo/Hospitality at Buffalo Wild Wings (2014-02 – 2018-08)
- Created a positive first impression by greeting and seating guests promptly.
- Promptly answered phone calls to greet guests and accurately take orders, enhancing customer satisfaction
- Grant requests of guests in a timely and pleasant manner
- Quickly and accurately prepared trays with correct orders for timely guest service
- Reviewing the correct order with the guest ensuring quality at the table or takeout
- Prepared, sterilized, and organized tables and utensils to ensure a clean and welcoming dining environment
