RETAIL BANKER - Woodforest National Bank - Mayodan, NC
(2024-10)
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Generated monthly reports on customer activity and customer feedback.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Reduced transaction wait times through efficient multitasking and effective queue management techniques.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Reached out, generated appointments and built new relationships to grow business.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
RETAIL STORE MANAGER - Dollar General - Sandy Ridge, NC
(2023-04 - 2024-07)
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
PRE-SALES ROUTE SPECIALIST - Cheerwine - Colfax, NC
(2021-06 - 2023-04)
- Contributed to company growth by identifying potential new clients during regular routes, resulting in increased revenue opportunities.
- Streamlined communication with team members using GPS devices and mobile applications for real-time updates on delivery status and schedule changes.
- Managed paperwork efficiently, accurately recording logbooks, invoices, and proof of delivery documents as required.
- Handled delicate or high-value items with care during transportation to ensure no damage or loss occurred during transit.
- Pre-Sale drinks based on stores needs
- Built displays for stores to promote sales
- Stocked shelves and coolers
- Updated price tags and marketing signs
RETAIL STORE MANAGER - Tractor Supply Company - Madison, NC
(2017-02 - 2021-03)
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
