Ashley Southern

Personable, detail-oriented, and self-motivated administrative leader with over 10 years of experience in various office settings. Highly regarded leadership abilities with team-player mentality. Apply innate interpersonal skills to establish and maintain positive relationships and improve workplace morale. Calm and productive under extreme stress.

Authorization Specialist - EAGLE PHYSICIANS AND ASSOCIATES PA - Greensboro, NC

(2024-05)

Obtain prior authorization for medical procedures, schedule ultrasounds, manage incoming and outgoing referrals.

Medical Records Specialist - hospice of rockingham county - Reidsville, NC

(2023-07 - 2024-06)

Maintain database to ensure all forms, visits and patient documentation was within time frame for insurance payments. Uploaded documents to EMAR. Chart audits, scanning, filing, etc.

Authorization Coordinator/ Office Floater - Kernodle Clinic - Burlington, NC

(2017-08 - 2023-06)

Responsible for the documentation and implementation relating to all incoming and outgoing referrals. Monitor all assigned work queues and processes to ensure that referrals and authorization are responded to in a timely manner. Confirm the contracted status of the requested specialist or provide alternative suggestions if the requested specialist is not contracted with the patient's insurance plan. Review all pertinent referral information and forward requests to the insurance plan through different electronic mediums (fax, web-based applications, telephone, etc.) as indicated. Obtain prior authorization for EMG, EEG, MRI's etc. Input report findings per doctor's readings.

Skills used compile and record pertinent medical charts, reports, and correspondence, using secure online database(s) as well as requesting appropriate patient records. Assists patients through the registration process verifying patient demographics and insurance information. to ensure accuracy for payment processing and insurance billing. Follows established protocols for collecting and posting co-pays, payment processing and reviewing of records for bad debt. Creates a positive guest experience through adheren

ASSISTANT MANAGER - SHOE SHOW

(2014-02 - 2017-08)

Lead by example and supervise store associates to ensure delivery of an inspiring and uniquely responsive customer experience through service that is friendly, enthusiastic, passionate and real. Ensure that the stores visual presentation standards are in line with the company's direction and consistently represent the brand image. Assist with inventory control, scheduling and financial processes.

ADMINISTRATIVE ASSISTANT - STAFF KING SERVICES

(2010-06 - 2017-08)

Create and enforce an efficient office procedure to streamline the processes of retrieving pertinent data from the computer systems, managing business records, and complying reports. Maintain office supplies inventory by monitoring stocks, anticipating requirements, and placing orders when necessary for seamless day to day business operations. Collaborate with the management and other departments to recommend, develop, and implement innovative organization strategies to maximize business productivity.

Gather and update office data in a regular and accurate manner, maintaining well-organized records to respond swiftly to various administrative needs.

High school diploma or GED