Registered Nurse Clinical Liaison - Lifepoint Health - Avondale, AZ
(2024-11)
- Executed market-wide business development plan to increase referrals to three Arizona freestanding behavioral health hospitals with outpatient programs: Copper Springs Avondale, Copper Springs Gilbert, and El Dorado Springs Tucson.
- Increased access to Copper Springs Avondale's uniform-specific Help for Heroes program. Increased year-over-year inpatient and outpatient ADC by strengthening relationships with active-duty military installations, veteran-serving organizations, first responder agencies, and health system employers.
- Provided virtual assessments market-wide to increase access to both Help for Heroes and civilian adult partial hospitalization and intensive outpatient programs.
- Acted as a liaison between patients, families, and healthcare providers during critical situations, ensuring that all parties were informed of the current status and anticipated course of action.
Telehealth Triage Registered Nurse - Lifepoint Health - Avondale, AZ
(2023-06 - 2024-11)
- Managed review of incoming direct referrals from medical hospitals and crisis facilities in several states to ensure appropriate patient placement based on presenting acuity and medical criteria.
- Triaged incoming calls and referrals to increase efficiency and ensure timely referral review and response times. Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Assisted in the development of department procedures, ensuring the consistent delivery of exceptional clinical assessment, disposition, and documentation services.
- Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
- Developed relationships with referring facility nursing teams to gain an advantage in highly competitive markets. Increased the number of referrals sent exclusively to the assigned facilities for both inpatient and partial hospitalization programs.
Psychiatric Intake Registered Nurse - Copper Springs - Avondale, AZ
(2022-12 - 2023-06)
- Conducted thorough, initial patient assessments and staffed with psychiatric providers to assign the appropriate level of care. Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Provided skilled, timely, and level-headed emergency response to adult behavioral health patients at Copper Springs Avondale.
- Closely monitored patients for any changes in condition. Promptly notified physicians to initiate appropriate interventions when necessary to ensure patient and staff safety.
- Evaluated patient histories, complaints, and current symptoms. Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Served as Preceptor, training new intake nurses on policies and procedures during their initial 90 days of employment.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse Case Manager - Abrazo Central Campus - Phoenix, AZ
(2021-02 - 2022-12)
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
- Communicated with physicians, nurses, and other caregivers to explain the importance of accurate and precise documentation.
- Collaborated with multidisciplinary teams to develop best practices in clinical documentation, streamlining processes, and reducing errors.
- Maintained strong knowledge of medical terminology, diseases, conditions, and procedures.
- Carefully reviewed patient files for clarity on diseases, diagnoses, and procedures to determine quality of care.
- Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within EMRs.
