Ashlie Whiteside

Customer-focused professional with experience in customer service, technical support, administrative support, and community advocacy. Skilled in benefits administration, eligibility verification, records management, client support, and confidential information handling. Strong communication, problem-solving, and organizational abilities with a proven ability to support diverse populations in fast-paced environments.

Hairstylist / Cosmetologist - Synergy Hair Salon - Newport News, VA

(2021-02)

• Provide personalized client consultations and customer service.
• Manage scheduling, communications, and daily operations.
• Maintain long-term client relationships and service quality.
• Ensure professional, organized, and client-focused environment.

Technical Support Representative - Everise - Newport News, VA

(2023-05 - 2024-04)

• Resolved customer technical issues using troubleshooting tools and internal systems.
• Diagnosed concerns through effective questioning and analysis.
• Documented interactions, issues, and resolutions in databases.
• Maintained high customer satisfaction while following company policies.

Customer Care Specialist - Maximus - Hampton, VA

(2019-08 - 2020-03)

• Assisted customers with program, eligibility, and service inquiries.
• Provided accurate information while maintaining confidentiality standards.
• Resolved concerns and escalated complex cases when necessary.
• Maintained accurate case records and documentation.

Salon Receptionist - Aface Hair Salon - Hampton, VA

(2018-04 - 2019-06)

• Managed front desk operations, scheduling, and customer communications.
• Performed data entry, recordkeeping, and payment processing.
• Provided administrative support in a fast-paced environment.
• Ensured smooth daily office and client operations.

Volunteer Advocate / Community Support Volunteer - Newport News, VA - Newport News, VA

(2016)

• Support community outreach programs and resource navigation for individuals.
• Assist community members with accessing services and benefits information.
• Participate in event support, outreach activities, and administrative tasks.
• Maintain confidentiality while serving diverse populations.

Benefits Specialist Certification - Virginia Peninsula Community College (2025)

High School Diploma - Heritage High School (2010)