Medical Insurance Adjuster
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Hello!
My name is Asia Platt. I am a native of Charleston, South Carolina. I am very passionate to help with the fulfillment of others whether in my home, work , or in leisure.
I have achieved this first as a wife and mother. Second, I have had a wonderful career in Physical Therapy to help heal and rehabilitate thousands of people in order to return to their lives! Last but definitely not least, I work to manage, analyze, and resolve claims for customers which include people, insurance companies, medical professionals/offices, and attorneys using exceptional service standards and complex software to ensure the best service.
I am truly grateful for my journey thus far and all that I have learned through work, life, and clinical experience. I am even more excited for the opportunities that are to come that will allow my continued growth as a person and professional.
Progressive Insurance Company (August 2022-present)
National Medical Unit-Medical Adjuster
▪ Exude excellent written and verbal communication skills to assist customers with their medical claim.
▪ Monitor the customer's claim to ensure medical relevance, coverage, and not limited to detecting and referring fraudulence if applicable.
▪ Provide strong interaction skills with Providers, Attorneys, and Health Insurance Companies to review and process medical bills and records for the customer.
▪ Responsible for reviewing, processing, and authorizing the payment of medical claims (wage loss, income loss, medical records/fees, and out of pocket expenses) and bills.
▪ Monitors medical bills and records to make sure there are no errors in billing or items which are or are not covered by insurance.
▪ Provide excellent customer service while being efficient and productive in a fast paced and compact working environment.
Centralized Support Representative Senior- Inbound Subrogation Triage
▪ Exude excellent written and verbal communication skills to assist customers and insurance companies with their inbound subrogation claim.
▪ Monitor the customer's claim for inbound demands and/or arbitration
▪ Provide strong interaction skills with team-members and Insurance Companies to review and process the demands quickly when received.
▪ Responsible for reviewing and processing correspondence to ensure it is placed in the correct file or transferred to the appropriate organization
▪ Provide excellent customer service while being efficient and productive in a fast paced and compact working environment.
Charleston Sports Medicine Outpatient Clinic (March 2018-present)
Physical Therapist Assistant/Part-time Clinic Coordinator
▪ Assist in patient care and clinic management by directing and coordinating with office team including therapists, nurses, and MD to provide strategic patient assessment and financial planning.
▪ Provided in-service and care-giver training to nursing staff for patient function including mobility, exercise programs, and adaptive equipment needs
▪ Educated family and patients during care plan meetings concerning goals, equipment needs, home modifications in preparation for functional performance within the home environment
▪ Maintain efficiency and productivity in a fast paced working environment along with providing excellent customer service
▪ Manage and treat orthopedic, neurological, pulmonary, vestibular, musculoskeletal, geriatric, and bariatric disorders. Treatments included gait training, balance training, neuromuscular re-education, manual therapy, joint mobilization, lymphatic drainage, therapeutic activities, therapeutic exercise, manual and power wheel-chair mobility, community integration, electrical stimulation, ultrasound, hot packs, cold packs, and therapeutic massage.
Mount Pleasant Manor and Rehabilitation SNF and Acute Transitional Rehab (November 2015-2022)
▪ Manage and treat orthopedic, neurological, cardiovascular, pulmonary, vestibular, musculoskeletal, integumentary, geriatric, and bariatric disorders. Treatments included gait training, transfer training, balance training, neuromuscular re-education, contracture management, manual therapy, joint mobilization, lymphatic drainage, therapeutic activities, therapeutic exercise, manual and power wheel-chair mobility, community integration, electrical stimulation, ultrasound, hot packs, cold packs, and therapeutic massage.
Trident Technical College: Charleston, SC
Associate Degree in Applied Science- Physical Therapist Assistant
Graduated May 6, 2011
James Island High School: Charleston, SC
Graduated June 6, 2007
Member of: Health Occupational Students of America (HOSA) and Future Black Leaders of America (FBLA)
