Patient Service Representative - Loyola University Medical Center - La Grange, IL
(2019-09 - 2021-05)
- Provided attentive, personalized care to a high volume of patients, ensuring comfort, trust, and a consistently positive experience
- Built strong rapport with individuals from diverse backgrounds, adapting communication style to meet unique emotional and physical needs
- Coordinated patient appointments, referrals, and follow-up communications to support quality patient care and satisfaction
- Maintained a calm, polished presence in high-pressure environments while prioritizing quality of service and attention to detail
- Acted as a reliable point of support for team members during demanding shifts, contributing to a cohesive and efficient work environment
- Assisted in guiding new staff members, reinforcing standards of professionalism, communication, and service excellence
Benefits Verification Specialist - CVS/Specialty Pharmacy - Buffalo Grove, IL
(2008-08 - 2019-09)
- Delivered personalized support to clients navigating complex coverage and financial responsibilities, ensuring clarity, confidence, and a seamless experience
- Interpreted and communicated detailed insurance plans (PPO, HMO, Medicare/Medicaid, and commercial policies) in a clear, client-friendly manner
- Guided individuals through cost expectations, helping them make informed decisions while minimizing financial stress
- Coordinated approvals, authorizations, and referrals with precision, maintaining a smooth and efficient process from start to finish
- Proactively identified financial assistance opportunities, including copay programs, grants, and funding resources, improving accessibility and overall client satisfaction
