Asmaa M

Friendly and dependable front desk professional who creates a welcoming first impression, manages phones and scheduling, and keeps daily operations running smooth. Also, cross trained energetic dental assistant who enjoys working with children and helping them feel comfortable and confident at the dentist while doing their cleanings.

Front desk lead/ Dental assistant - Smiles for life Pediatric dentistry - Western Springs, Illinois

(2023-01)

• Lead the front desk team to keep daily operations running smoothly and stress-free
• Create a warm, welcoming first impression for patients
• Train, support, and motivate front desk staff while keeping the vibe positive and professional
• Manage phones, scheduling, and patient flow in a fast-paced environment
• Be the go-to problem solver for patient questions, scheduling changes, and concerns
• Coordinate closely with clinical staff to keep the day on track and running on time
• Handle insurance verification, payments, and patient records
• Keep the front office organized/ assign rooms for assistants
• Help make dental visits fun and stress-free for kids while assisting the dentist during visits
• Set up rooms and instruments keeping everything clean and ready
• Turn nervous little patients into confident ones with patience, humor, and encouragement
• Teach kids good brushing and flossing habits in a fun, age-appropriate way

Front desk - Bite size Pediatric Dentistry - Oak Lawn, Illinois

(2021-12 - 2023-12)

• Manage patient appointments efficiently, balancing new bookings, follow-ups, and cancellations
• Coordinate schedules between multiple providers to optimize patient flow and minimize wait times
• Confirm upcoming appointments via phone, email, or text to reduce no-shows
• Maintain accurate patient records, insurance information, and appointment notes
• Reschedule appointments as needed while keeping patients informed and comfortable
• Communicate schedule changes to clinical staff to ensure smooth daily operations
• Monitor daily schedule to anticipate busy periods and adjust staffing or resources accordingly

Associate in arts - Moraine Valley (2019)