Aspen Lottes

Dependable and energetic Parks & Recreation and Front Desk professional with experience in facility operations, membership management, customer service, and community program support. Skilled in POS systems, rental coordination, safety monitoring, administrative tasks, and high volume guest interaction. Known for strong communication, multitasking, and problem solving abilities in public facing environments.

Brings 3+ years of experience working with children, families, and community members in recreation and service oriented settings.

Recreation Attendant - City of Watauga - Watauga, TX

(2025-01)

• Manage member accounts, facility memberships, and profile updates with accuracy and confidentiality.
• Coordinate facility rentals, including scheduling, contract processing, room setup, and customer communication.
• Operate and troubleshoot point of sale systems for payments, refunds, daily balancing, and membership sales.
• Serve as a front desk representative by greeting guests, answering questions, resolving concerns, and handling high volume phone calls.
• Maintain facility cleanliness, safety, and readiness through routine inspections and prompt issue reporting.
• Support community programs and events through setup, breakdown, participant assistance, and customer guidance.
• Monitor facility usage to ensure compliance with rules, safety standards, and Parks & Recreation policies.
• Document incidents, maintenance needs, and member interactions to support accurate reporting and follow up.
• Collaborate with staff to improve workflow, enhance guest satisfaction, and maintain a welcoming environment.
• Demonstrate strong communication, multitasking, and organizational skills in a public facing, fast paced setting.

Gymnastics Coach - ASI Gymnastics - Keller, TX

(2023-06 - 2024-06)

• Developed individualized lesson plans based on skill level, progress assessments, and developmental needs.
• Communicated accomplishments, challenges, and recommendations to parents with clear, actionable feedback.
• Ensured safety through attentive supervision, strong observation skills, and proactive risk prevention.
• Built strong rapport with students; frequently recognized as a favorite coach for positivity and engagement.
• Balanced fun with discipline to maintain structure, safety, and productive learning environments.
• Achieved a 100% trial enrollment rate, contributing to program growth.
• Promoted and helped sell out Parents Night Out events.
• Served as Certified Parents Night Out Lead, Certified Camp Lead, and provided basic first aid.
• Certified to coach preschool and school aged children.

Sales Associate - Kohl's - Watauga, TX

(2022-06 - 2022-08)

• Organized and maintained the sales floor to ensure product accessibility and visual standards.
• Assisted customers with purchases, returns, and product questions.
• Provided friendly, helpful service to create a positive shopping environment.
• Identified customer needs and offered appropriate solutions.

Bachelor's Degree - Psychology - Ashworth College (2024-01)

High School Diploma - James Madison High School (2020-08 - 2023-11)