Data Centre Technician - Amazon Web Services (AWS) - Berwick, PA
(2026-03)
- Supported large-scale distributed computing environments by monitoring servers, storage, and network infrastructure.
- Ensured optimal performance and up time for the data center infrastructure
- Performed hardware installations, diagnostics, and troubleshooting of servers, networking equipment, and connectivity issues.
- Maintained high availability and system redundancy.
- Executed routine maintenance, incident response, and escalation procedures in a fast-paced data center environment.
- Utilized automation tools and scripting to streamline operational processes and improve efficiency.
- Applied strong knowledge of distributed systems, system monitoring, and network architecture gained through Data Engineering to support mission-critical infrastructure.
Systems Engineer - RedOak Technology Services
(2025-01 - 2026-01)
- Led the management and maintenance of Hyper-V virtual infrastructure hosted in enterprise data centers.
- Administered Oracle databases, performing imports/exports, backup/recovery, and performance tuning.
- Managed Microsoft 365 and SharePoint Online, including user accounts, licensing, and security.
- Provided Azure production support for virtual machines and enterprise applications.
- Configured and maintained Fortigate firewalls, VPN access, VLANs, routing, and DNS/DHCP.
- Built infrastructure automation and containerization using Docker, Kubernetes
- Managed outsourced helpdesk operations, providing Tier 3 escalation support for complex issues.
- Translated customer needs into data design requirements and deliver high-quality visualizations, data stories, and insights while ensuring data quality and integrity.
- Utilized ticketing, remote monitoring, and system management.
- Monitored and optimize enterprise storage arrays and system performance.
- Supported audit and compliance processes, including SOC 1 Type 2 and government assessments.
- Delivered IT services in MSP (Managed Service Provider) environments, supporting multiple SMB clients.
- Ensured IT infrastructure security, reliability, and alignment with organizational goals.
- Performed administration of Windows Server and Linux (RHEL) systems.
Senior Systems Administrator - Solution In Motion
(2024-05 - 2024-12)
- Installed, configured, and maintained servers, storage devices, and network equipment.
- Performed hardware diagnostics, repairs, and component replacements.
- Administered Windows and Unix/Linux systems, ensuring secure, stable, and high-performance operations.
- Managed and configured IIS and Apache web servers to support business-critical applications.
- Implemented and maintained email protocols and standards for reliable communication within the organization.
- Monitored and optimized system performance across multiple platforms and environments.
- Developed and maintained technical support documentation for both Technical Team and end-users.
- Supported database management and optimization for improved data accessibility.
- Integrated and maintained LDAP directory services for secure user authentication.
- Utilized programming skills to automate tasks and enhance system efficiency.
- Troubleshot and resolved issues related to network protocols and connectivity.
- Collaborated with cross-functional teams to ensure operational excellence and system integrity.
Data Centre Technician - Hardy Industries
(2024-01 - 2024-12)
- Installed, configured, and maintained servers, storage devices, and network equipment.
- Performed hardware diagnostics, repairs, and component replacements.
- Monitored system performance, environmental controls, and data center security.
- Managed structured cabling, rack installations, and cable labeling for efficient layout.
- Performed routine system checks, backups, and disaster recovery procedures.
- Troubleshoot hardware, software, and connectivity issues in collaboration with engineering teams.
- Implemented and monitored security measures such as firewalls, VPNs, and ensured PCI compliance to protect organizational data.
- Developed comprehensive manuals, guides, and an IT Master Plan to enhance user understanding and engagement.
- Managed incidents, service requests, and Change management processes within ticketing systems.
- Oversee testing processes to validate system performance and security, ensuring high quality and reliability of IT services.
- Provided both on-site and remote maintenance support for all installed products and cable to ensure optimal performance and reliability.
- Configured and maintained Active Directory users and groups, DNS records and zones, and DHCP scopes.
- Implemented firewall rules, MFA solutions, and remote access security using Palo Alto firewalls, VPN, and Microsoft Entra ID MFA.
- Provided on-site and remote support for new system deliveries
- Managed receipt, asset control, and disposal procedures for systems and equipment.
- Implemented system policies to maintain security and efficiency.
- Monitored network capacity and performance.
- Analyzed network and system performance to identify areas for improvement.
Lead Technical Advisor - NCR Tech Services
(2024-05 - 2024-12)
- Served as the primary technical expert and strategic advisor, guiding cross-functional teams in the design, development, and deployment of complex IT and cybersecurity solutions
- Translated business needs into scalable technical strategies, ensuring alignment with organizational goals and industry best practices.
- Led architecture reviews, technical planning, and risk assessments to ensure the secure and efficient implementation of systems and platforms.
- Provided hands-on leadership and mentorship to technical teams, fostering collaboration and continuous improvement across projects.
- Interfaced with executive leadership and stakeholders to communicate technical risks, recommendations, and progress on key initiatives.
- Implemented projects based on emerging technologies, industry standards, and regulatory changes to inform forward-thinking solutions and innovation.
- Overseen vendor evaluations, solution integration, and lifecycle management of mission-critical technology.
- Championed a culture of technical excellence, operational efficiency, and security-first thinking throughout the organization.
Academic Procedures and Standards (APAS) Committee Member - University of Maryland
(2024-05 - 2025-05)
- Formulated and reviewed policies, rules, and regulations governing the admission, admission, academic standing, and dismissal of all students for academic deficiencies
- Examined policies and procedures for academic advisement, scheduling of classes, and registration
- Created and analyzed classes, seminars, examinations, students research, and student evaluation policies
AI Systems Development - Innodata
(2024-06 - 2024-12)
- Evaluated AI response metrics and assessed them according to a set of client-mandated standards that included accuracy, relevance, and helpfulness
- Conducted in-depth research related to the accuracy and timeliness of data
- Ensured the accuracy, coherence, and clarity of AI prompt responses
- Provided feedback and insight regarding techniques and strategies for writing AI prompt responses
- Advised leadership in the latest trends and advancements in different subject areas
- Contributed to the continuous improvement of the language model by identifying potential areas of enhancement
- Collaborated with other subject matter experts to maintain consistency and quality across the AI prompt generation process
- Designed and trained AI models to run multi-step workflows
- Analyzed and optimized existing machine learning models by developing the most beneficial balance between size, accuracy, and speed
- Developed low latency inference infrastructure for speech, language, and reasoning models
Banking Systems Manager - Consolidated Bank Limited
(2012-08 - 2022-07)
- Installed, configured, and maintained servers, storage devices, and network equipment.
- Performed hardware diagnostics, repairs, and component replacements.
- Led the team responsible for the migration of the Temenos T24 banking software for seven banks (Unibank, Royal Bank, Sovereign Bank, Beige Bank, Premium Bank, Heritage Bank) and consolidated them into a single financial institution.
- Monitored system performance, environmental controls, and data center security.
- Performed routine system checks, backups, and disaster recovery procedures.
- Implemented Temenos Journey Manager to enable users view and update transactions
- Built custom templates to implement additional functionalities of the T24 application.
- Developed programs using JavaScript and Jbasic to implement business functionality.
- Prepared yearly financial and transaction banking data for external auditing firms
- Implemented the Vision Business Intelligence reporting system for the Temenos T24 banking system
- Managed and administered the core banking application system
- Conducted regular, cross-departmental vulnerability assessments and penetration testing exercises
- Provided end user support to more than 1500 users
- Implemented disaster recovery system restoration and recovery procedures
- Developed security control programs to enforce compliance with security procedures
- Managed third-party application Interfaces with the Temenos T24 banking platform
- Expanded reporting tools to support decision making
- Trained more than six hundred employees on both functional and technical system requirements
- Implemented T24 software updates, patches, and ensure system security
- Coordinated with the IT teams for system maintenance and troubleshooting
- Ensured optimal performance of the T24 Banking Platform
- Managed timelines, budgets, and resources for core banking system project
- Developed and conducted new-hire training curriculum
Deputy Information Technician Manager - The Royal Bank
(2016-10 - 2018-07)
- Installed, configured, and maintained servers, storage devices, and network equipment.
- Performed hardware diagnostics, repairs, and component replacements.
- Administrated the IT infrastructure system to support over three hundred users
- Led and managed the IT team, including hiring, training, and professional development
- Optimized API Integration with Third-party systems
- Developed front-end and back-end web architecture to support high-performance, scalable web applications.
- Collaborated with UI/UX designers to integrate visual design features and enhance the overall user experience.
- Supported scheduled maintenance, upgrades, and on-call emergency response.
- Offered business and operational support to end users
- Developed and implemented IT strategies to ensure the technology infrastructure supports the organization's overall goals, including long-term planning for IT upgrades and expansions
- Prepared and managed the IT budget to ensure efficient resource utilization while making cost-effective decisions regarding IT purchases and services
- Supervised the maintenance, development, and upgrades of the organization's IT systems, including hardware, software, and networks
- Ran close-of-business and end-of-month procedures
- Ensured the security of data, network access, and backup systems
- Implemented cybersecurity strategies and disaster recovery plans
- Managed multiple IT projects involving cross-departmental coordination and external vendor management
- Developed and enforced IT policies and systems to ensure they meet legal requirements and organizational needs
- Led the migration of the Temenos T24 Banking System from IBM Unix z/OS version 1.5 server to HP ProLiant DL380 G6
- Assisted with the migration of Office 365 email hosting version E5
Systems Administrator - Data Link University
(2009-07 - 2010-03)
- Installed, configured, and maintained hardware and Windows/Linux servers
- Ensured the optimal performance of IT systems, including local area networks (LANs), wide area networks (WANs), network segments, and intranets
- Performed regular backup operations and implemented appropriate processes for data protection, disaster recovery, and failover procedures
- Determined if network performance was sufficient through the usage of continuous monitoring
- Managed network security tools such as firewalls, anti-malware applications, and intrusion detection systems
Senior Software Consultant - Inlaks Limited
(2010-06 - 2016-09)
- Installed, configured, and maintained hardware and Windows/Linux servers
- Ensured the optimal performance of IT systems, including local area networks (LANs), wide area networks (WANs), network segments, and intranets
- Performed regular backup operations and implemented appropriate processes for data protection, disaster recovery, and failover procedures
- Determined if network performance was sufficient through the usage of continuous monitoring
- Managed network security tools such as firewalls, anti-malware applications, and intrusion detection systems
