Customer Excellence Associate - Magellan Healthcare - Remote
(2022-11 - 2023-12)
- Handled up to 80 calls daily, assisting members and providers with authorizations, benefit quotes, and claims.
- Emailed provider forms and gathered accurate information to ensure compliance.
- Demonstrated empathy and active listening to resolve concerns and deliver excellent service.
- Performed data entry and processed prior authorizations efficiently.
Smile Guide - Smile Direct Club - Eastpointe, MI
(2020-02 - 2021-04)
- Checked in clients, gathered personal and payment details, and explained product/treatment options.
- Educated clients about payment plans, ensuring confidence in purchase decisions.
- Maintained a welcoming environment and built strong client relationships.
Beauty Advisor - Ulta
(2017-07 - 2019-06)
- Delivered personalized beauty consultations and product recommendations.
- Maintained an 85% conversion rate for reward sign-ups and promoted credit cards successfully.
- Greeted and assisted over 80 customers daily while ensuring satisfaction.
- Consistently met and exceeded sales targets through upselling and product knowledge.
Service Representative - LPL Financial - La Jolla, CA
(2017-12 - 2018-05)
- Managed 60–100 daily calls during tax season, providing accurate financial information to advisors.
- Verified caller identities, logged inquiries, and resolved issues efficiently.
- Sent follow-up emails and uploaded files quickly to ensure client satisfaction.
- Developed multitasking skills to handle high-pressure situations with accuracy.
Sales Associate - Kohl's
(2014-11 - 2017-08)
- Solicited and processed over 800 credit applications as store credit greeter.
- Delivered excellent service while assisting customers with purchases and returns.
- Operated POS systems with speed and accuracy in high-volume retail setting.
- Recognized for efficiency and attention to detail in completing store tasks.
Home Health Aide - IHHS & Meridian Homecare
(2016-03 - 2017-06)
- Provided in-home care for dementia patients, assisting with hygiene, transfers, and mobility.
- Administered medications and ensured patient comfort and safety.
- Maintained a clean environment and transported patients to appointments.
- Demonstrated compassion and patience while supporting vulnerable clients.
