Astha Bhandari

Experienced Food & Beverage Supervisor with strong hospitality expertise and a proven record of delivering excellent customer service. Skilled in team leadership, staff training, and restaurant operations. Adept at managing front-of-house and back-of-house coordination to ensure smooth service and high customer satisfaction. Motivated professional focused on improving service standards, efficiency, and guest experience.

Food & Beverage Supervisor at Stone House Hotel (2022-08 – 2025-02)

Oversaw daily food and beverage operations ensuring high service standards, managed inventory and staff, coordinated front-of-house and back-of-house teams during busy services and events.

• Oversee daily food and beverage operations ensuring high service standards.
• Manage inventory and order supplies to prevent stock shortages.
• Monitor staff attendance and shift procedures.
• Provide attentive and professional customer service.
• Reconcile cash and card transactions to maintain accurate records.
• Coordinate front-of-house and back-of-house teams during busy services and events.
• Ensure staff follow hygiene, uniform, and service policies.

Customer Service (Deputy Manager) at Kotak Mahindra Bank (2016-07 – 2019-12)

Resolved customer issues with professionalism and efficiency, maintained strong client relationships, supervised administrative staff, and supported staff training and development.

• Resolved customer issues with professionalism and efficiency.
• Maintained strong client relationships through effective communication.
• Supervised administrative staff for smooth daily operations.
• Supported staff training and development.

Master of Science in Zoology – Kumaon University (2015)

Bachelor of Science in Biology – Kumaon University (2013)