Astrid Araujo

Friendly, dependable, and customer-focused professional with experience providing excellent service in office and retail environments. Strong communication, organizational, and problem-solving skills with the ability to work well in fast-paced settings. Bilingual in English and Spanish and committed to creating positive experiences through professionalism, teamwork, and attention to detail.

Call Center Agent - Remote

(2025-01 - 2025-08)

• Delivered excellent customer service by answering inquiries, resolving concerns, and providing accurate and helpful information.
• Responded promptly and professionally to customer questions and service requests.
• Educated customers about available products and services based on their needs.
• Followed up on open cases to ensure timely resolution and customer satisfaction.
• Documented customer interactions and maintained accurate, up-to-date customer records.

E-Commerce Social Media Store Manager (Instagram) - Freelance

(2022-06 - 2024-10)

• Managed daily customer inquiries and provided friendly, professional customer service.
• Processed customer orders and coordinated deliveries.
• Maintained inventory and organized product information.
• Resolved customer concerns promptly and professionally.
• Build positive customer relationships through clear communication.
• Managed multiple tasks while meeting deadlines.

Receptionist - ThyssenKrupp Elevators - Panama, Panama

(2020-01 - 2021-05)

• Welcomed visitors and created a positive first impression.
• Answered and directed incoming phone calls professionally.
• Scheduled appointments and maintained office calendars.
• Assisted employees and visitors with questions and requests.
• Followed company security procedures for visitor access.
• Maintained organized records and office supplies.
• Supported daily administrative operations.
• Worked efficiently in a fast-paced environment.

Bachelor's Degree - Business Administration/Hospitality and tourism - National University of Panama (2019 - 2024)