Atena Scutca

Customer-focused hospitality professional with front desk and guest services experience in a hotel environment. Skilled at welcoming guests, answering multi-line phones, managing reservations, handling inquiries, and delivering exceptional customer service. Committed to creating positive first impressions, maintaining professional standards, and ensuring guests receive a warm and personalized experience.

Sales Representative - Med Express Medical Supply - New York, NY

(2020-12)

• Provide personalized customer service and support to healthcare clients.
• Handle incoming inquiries and maintain professional client communications.
• Coordinate appointments, follow-ups, and customer requests.
• Build strong relationships through responsiveness and attention to detail.
• Maintain accurate records and ensure customer satisfaction.

Front Desk Supervisor - Best Western Hotel - Ocean City, MD

(2019-05 - 2020-10)

• Greeted guests upon arrival and ensured a welcoming, professional experience.
• Managed check-ins, check-outs, reservations, and guest inquiries.
• Answered incoming telephone calls, and directed calls to appropriate departments.
• Assisted guests with requests and resolved concerns promptly and professionally.
• Maintained a clean, organized, and welcoming reception area.
• Enforced hotel policies and standards while providing exceptional customer service.
• Trained and supervised front desk staff to maintain high service standards and guest satisfaction

M.A. - Marketing & Management in Sales - Faculty of Economics and Business Administration, Timisoara (2019)

M.A. - Financial Management - Dragan European University of Lugoj (2018)

BBA - Economics & International Business - Faculty of Economics and Business Administration, Timisoara (2016)