CCR/Dispatcher at Polar Express Heating and Air (2026-02 – Present)
- Answer inbound calls professionally and efficiently
- Schedule repair, maintenance, and install appointments
- Contact/follow up with customers regarding scheduling needs
- Dispatch/manage technicians on service calls
- Sell and manage memberships
- Enter/manage customer profiles
Police Dispatcher at Snohomish County 911 (2023-09 – 2025-09)
- Receive emergency and non-emergency calls and process requests
- Triage medical calls through EMD
- Call take and dispatch for 44 different agencies
- Contact outside agencies for assistance such as State Patrol, neighboring agencies, and Coast Guard
- Manage records and perform accurate data entry via Access/LERMS/Omnixx
- Communicate with and dispatch officers via radio and CAD
- Assist with warrant confirmations, licensing information, and other high priority requests
- Interpret mapping data and provide guidance via CAD
- Communicate effectively using de-escalation and negotiation tactics in a high stress environment
Store Lead at Mud Bay (2019-01 – 2023-09)
- Ensure excellent customer interactions and resolve complaints as necessary
- Delegate tasks and maintain productivity of staff
- Fulfill orders and provide information if requested
- Maintain and rotate inventory and train staff on inventory operations
- Train and assist new hires with understanding store practices and customer service
Purchase Order Desk Manager at Foss Maritime Company (2016-03 – 2018-12)
- Primary point of contact for creation of requisitions, reservations, and troubleshooting missing orders company wide
- Create new contracts for cost savings and managed current contracts
- Maintain monthly KPI reports to track Supply Chain cost savings
- Ran reports for usage and stock quantities in SAP
- Negotiate Terms and Conditions between Vendors and Legal Department during Contract creation
- Schedule, assist, and document ISO Vendor Audits
- Data Entry and management of Shipyard parts inventory
Receptionist/Stylist at D'aversa Salon (2015-01 – 2015-12)
- Answer/manage multiple phone lines
- Book/manage appointments and receive payments
- Consult with clients and advise them regarding specific hair products
- Cut, color, and style hair per client's requests
