Athira Ashok

Results-driven Sales and Client Relationship Professional with experience in banking, insurance, immigration services, and travel & tourism. Proven ability to drive revenue growth, manage client portfolios, and deliver high-quality customer service. Skilled in lead generation, tele-calling, and conversion strategies with a strong focus on achieving sales targets. Adept at handling client queries, coordinating with stakeholders, and maintaining compliance with industry standards.

Receptionist cum Tele Caller at Travel & Tourism Company (2025-01 – Present)

• Managed front desk operations and handled high-volume inbound and outbound calls for travel inquiries
• Generated leads and converted customer inquiries into bookings, contributing to revenue growth
• Provided information on travel packages, visa services, and tour itineraries, enhancing customer satisfaction
• Maintained customer databases, tracked follow-ups, and ensured timely communication
• Coordinated with operations and sales teams to ensure seamless service delivery
• Resolved client issues efficiently, improving overall customer experience and retention

Immigration Advisor at Immigration Services Company (2024-01 – 2025-12)

• Assisted clients with UAE visa applications including visit, employment, dependent, and residence visas
• Coordinated with government authorities to track application status and approvals
• Maintained accurate documentation and ensured compliance with immigration regulations
• Guided clients on visa processes, improving application success rates and customer satisfaction

Senior Relationship Manager at Ageas Federal Life Insurance (Federal Bank) (2023-01 – 2024-12)

• Drove life insurance sales through banca channels, consistently achieving sales targets
• Managed relationships with bank partners to enhance product penetration and revenue growth
• Led and mentored sales teams, improving performance and productivity
• Conducted training sessions for bank staff on insurance products and sales techniques
• Analyzed market trends to identify business opportunities and optimize sales strategies

Business Development Executive at Info Park (2022-01 – 2023-12)

• Identified and developed new business opportunities through lead generation and client acquisition
• Built and maintained strong client relationships, improving retention and repeat business
• Conducted market research to support strategic planning and business growth
• Delivered sales presentations and proposals, successfully closing deals
• Monitored sales performance metrics and optimized strategies to meet targets

Bachelor of Commerce in Commerce – University of Calicut (2017-01 – 2020-12)