August Fillmore

Dynamic General Manager with 2 years of experience in the fast-paced food and beverage industry, driving operational success and enhancing team performance. Expertise lies in leadership, problem-solving, and customer service, fostering a collaborative environment that boosts productivity and efficiency. Proficient in managing daily operations, training staff, and optimizing resource allocation to reduce loss and improve service quality.

Passionate about creating a positive workplace culture and delivering exceptional customer experiences. Committed to continual improvement and team development to achieve organizational goals.

General Manager (GM) - PJ's Coffee of New Orleans - New Orleans, Louisiana

(2024-07)

• Oversee daily operations and ensure high standards of customer service.
• Supervise and train staff, enhancing team performance and productivity.
• Manage inventory control and cash handling processes, optimizing resource allocation.
• Foster vendor relations and negotiate contracts to secure favorable terms.
• Implement policies and training programs, preparing teams for managerial responsibilities
• Boosted sales by 15% by creating seasonal drinks and alluring chalkboard signs.

Cashier - The Dapper Doughnut - Starkville

(2022-09 - 2023-01)

• Managed high-volume customer interactions and ensured satisfaction.
• Operated cash register and handled accurate transactions.
• Processed online orders and coordinated food and drink preparation.
• Maintained a clean and organized store environment.
• Fostered positive relationships among team members to enhance collaboration.

Barista - Dunkin' Donuts - Yuba City

(2021-08 - 2022-03)

• Managed customer care and operated cash register in fast-paced environment.
• Prepared food and drinks while efficiently routing online orders.
• Led restocking of merchandise and maintained cleanliness standards.
• Trained new team members to enhance service delivery and operational efficiency.
• Handled customer inquiries and resolved issues to ensure satisfaction.

Sonic Carhop - Sonic Drive-In - Yuba City

(2020-08 - 2021-06)

• Managed customer care and operated cash register efficiently.
• Assisted customers with online orders and phone inquiries.
• Prepared food and drinks while maintaining cleanliness standards.
• Trained and mentored team members to enhance service quality.
• Monitored inventory levels to optimize stock and reduce waste.

High School Diploma - Sutter County Adult Education (2018-08 - 2022-06)