Augustine Udoh

Experienced human services professional with more than 28 years of experience supporting individuals with developmental disabilities and behavioral challenges. Extensive background in case management, person-centered planning, participant assessment, service coordination, staff training, documentation, and employment support. Skilled in developing and monitoring Individual Service Plans (ISPs), coordinating services, evaluating participant progress, and collaborating with interdisciplinary teams and community partners.

Known for professionalism, patience, sound judgment, and a longstanding commitment to helping individuals achieve greater independence, stability, and quality of life.

Case Manager - Mission Hope Day Program - Hayward, CA

(2016-03)

• Conduct participant intake interviews and assessments to identify individual needs, strengths, goals, and appropriate support services.
• Develop and monitor Individual Service Plans (ISPs) through person-centered planning, establishing individualized training goals and support strategies.
• Coordinate participant services and staff assignments to support consistent delivery of quality care and programming.
• Monitor implementation of ISP objectives and provide staff training and guidance to promote consistency in participant support.
• Review participant progress, prepare reports, and maintain accurate participant files and required program documentation.
• Coordinate and lead interdisciplinary team meetings to review progress, address concerns, and support continued service planning.
• Communicate and collaborate with Regional Center case managers, consultants, staff, and other service professionals regarding participant needs and progress.
• Support individuals with developmental disabilities and behavioral challenges while promoting health, safety, dignity, and independence.

Job Coach - Clausen House, Inc. - Oakland, CA

(1998-07 - 2015-11)

• Provided individualized job coaching and employment support to individuals with developmental disabilities in community-based work settings.
• Trained clients on job responsibilities, workplace expectations, safety practices, and development of appropriate employment skills.
• Provided one-on-one coaching to strengthen workplace independence, confidence, performance, and successful adjustment to job responsibilities.
• Assisted clients with scheduling, workplace transitions, and development of positive and appropriate work habits.
• Addressed behavioral and workplace concerns in collaboration with clients, program leadership, employers, and support staff.
• Applied workplace health and safety guidelines while supporting clients across assigned employment sites.
• Completed required documentation and maintained timely records related to client services and progress.

Bachelor of Science (B.S.) - Health Science - California State University, East Bay

Associate of Arts (A.A.) - Psychology - Laney College