Instructional Designer at Capital Group (2025-03 – 2026-03)
- Selected to design and develop executive onboarding and knowledge transfer programs for high-visibility leadership transitions, ensuring continuity of business operations and successful role adoption
- Led end-to-end development of eLearning programs using Storyline, Rise, NovoEd, and multimedia tools to create interactive scenario-based and branching simulations
- Managed course content in Workday Learning, including uploads and course maintenance, and learned and applied the NovoEd platform to design and develop training for a new topic
- Conducted needs assessments and translated business requirements into scalable learning solutions aligned with organizational goals
- Redesigned and migrated legacy Captivate courses into Storyline and Rise, improving functionality and engagement
- Leveraged AI tools to accelerate content development and improve learning design efficiency
- Designed scenario-based learning experiences using AI-assisted branching to enhance learner engagement
- Provided weekly project status updates, communicating progress, priorities, and deliverables to the team and project lead
Instructional Designer at Fair Trade Real Estate (2023-07 – 2024-07)
- Learned and organized the Trainual platform from the ground up, creating a structured environment for training and onboarding
- Developed a learning path for new sales agents focused on cold-call preparation and created an HR onboarding experience
- Collaborated with the VP of HR and key stakeholders to develop and organize training content using Trainual, Notion, and Google Workspace
Instructional Designer at Dine Brands [Support IHOP Restaurants] (2022-02 – 2022-11)
- Designed and supported a blended learning program for a POS system rollout using a Train-the-Trainer model across all restaurant locations
- Supported end-to-end instructional design projects, providing regular status updates and leading content quality reviews to ensure alignment with business objectives
- Developed and maintained training materials, including manuals and eLearning courses using Articulate Storyline and Adobe Creative Suite
- Developed and updated promotional training programs to support new product launches and marketing initiatives, ensuring timely rollout and alignment with brand standards
- Designed and produced creative learning assets, including storyboards, graphics, motion graphics, and video content using Adobe Creative Suite
- Built interactive eLearning experiences using branching scenarios and gamification techniques in Storyline to increase learner engagement
- Coordinated print production requirements and vendor specifications, ensuring accuracy and quality of deliverables
- Maintained in-depth knowledge of operational procedures and product standards to ensure content accuracy and relevance
- Applied instructional design methodologies (e.g., ADDIE) to create structured, learner-centered experiences
Instructional Designer at Meta (2021-03 – 2021-12)
- Supported the design and development of learning projects for the Sales Marketplace, including content reviews and updates
- Updated eLearning and sales training materials using Storyline, Camtasia, and Adobe tools
- Conducted needs analyses and translated findings into actionable learning solutions
- Reported weekly status updates to client stakeholders, managed timelines, and coordinated deliverables to ensure on-time completion
- Developed curricula, assessments, and engaging learning materials aligned with business needs
Instructional Designer at Hydrafacial (2020-11 – 2021-02)
- Enhanced and redesigned eLearning content in Storyline to improve quality and engagement
- Interacted with Subject Matter Experts (SMEs) to ensure the training reflected the accurate product specifications
- Developed training content such as instructor guides, reference manuals, trainee guides, tests, training aids, and visual requirements for classroom presentations
- Created visually appealing products that adhered to branding guidelines utilizing Storyline and Adobe Suite
Instructional Design Manager | Client Service Manager at BDS Connected Solutions LLC. (2015-01 – 2017-07)
Served as a Client Service Manager | Instructional Designer supporting Sam’s Club training initiatives for Club Pickup Served as an Instructional Designer Manager supporting Target, and Microsoft training initiatives
- Collaborated with stakeholders and subject-matter experts to develop effective learning solutions
- Collaborated with outside vendors, merchandising, Marketing, and Business Analysts to support project success
- Reported weekly status updates to client stakeholders, marketing, mystery shops, merchandise, on-site club training, breakroom announcements
- Led Leadership virtual training programs and collaborated with stakeholders and subject-matter experts to develop effective learning solutions
- Managed and maintained the Docebo LMS, including course content, learning plans, certifications, and reporting to support enterprise training programs
- Supported implementation and optimization of the Docebo LMS, contributing to adoption and effective use across client organizations
- Coordinated multiple client learning initiatives, aligning training deliverables with business and operational requirements
- Supported microlearning, instructor-led training, and interactive eLearning for diverse employee populations and learning environments
- Developed and facilitated corporate training for soft skills courses
Sr. Instructional Designer at American Career College (2013-10 – 2014-12)
- Partnered with VP of Payroll to design and develop an interactive Captivate simulation for timekeeping processes, improving associate accuracy and system adoption for ADP
- Partnered with VP of HR to update employee handbooks across multiple states, ensuring compliance with regulatory and organizational standards
- Performed technical writing and content development to create concise, effective quick reference guides
- Developed scripts for audio and simulation for eLearning courses
- Developed job aids, role play scenarios and learning activities
- Developed instructor-led presentations and learning assessments using sound instructional design theory
- Trained HR staff on presentation skills, onboarding delivery, and training best practices to improve consistency and employee performance
- Administered the Skillsoft LMS, managing course uploads, certifications, reporting, and learner support
- Participated in the selection and implementation of the Applicant Tracking System (ATS), including configuration, content migration, and recruiter training
- Built and maintained learning plans aligned with onboarding and ongoing development goals
- Designed and facilitated multi-week onboarding programs from the ground up, developing curriculum, facilitator guides, learner materials, and performance support resources to accelerate employee readiness
