Lead Shift Manager/Keyholder at Dollar General (2023-02 – 2024-02)
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Handle payments (cash, debit, credit cards, checks)
- Scan items, price checks and provide cost adjustments as applicable
- Ensure there is enough cash in the till before shift
- Give back correct change, receipts, refunds
- Assist customers with sign-up for rewards points programs/cards
Childcare Assistant at The Center for Learning (2017-04 – 2020-05)
- Provided nurturing care and supervision for children aged 6 months to 5 years in a licensed daycare setting, ensuring a safe and stimulating environment
- Developed and implemented age-appropriate educational activities and play-based learning experiences, fostering cognitive, social, and emotional development
- Collaborated with parents and guardians to communicate children's progress, behavior, and developmental milestones, building strong relationships and trust
- Assisted in meal preparation and ensured proper nutrition, adhering to dietary guidelines and addressing individual dietary needs
- Maintained a clean and organized classroom environment, ensuring compliance with health and safety regulations
- Monitored children's behavior and implemented positive discipline strategies to promote a respectful and cooperative atmosphere
- Participated in ongoing professional development and training to stay current with best practices in childcare and early childhood education
- Communicated effectively with parents and guardians regarding children's progress and daily activities, building strong relationships and trust
Customer Service/Cashier at Walmart (2017-08 – 2019-07)
- Answering customer queries about pricing, discounts, refund policies, coupons, gift cards, etc.
- Providing advice or recommendations after understanding customer needs
- Registering sales and returns on a cash register by scanning and itemizing items and totaling customers' purchases
- Managing a high volume of transactions daily
- Issuing receipts, refunds or exchanges
- Operating cash desk equipment such as scanners, scales, cash registers and other devices
- Generating reports on credit and debit sales
- Maintaining clean and tidy checkout areas
- Maintaining a safe working environment by complying with procedures, rules and regulations
- Promoting sales items and monthly promotional
- Balancing the cash drawer at the beginning and end of a work shift
Crew Member at Wendy's (2015-04 – 2017-07)
- Greeting customers and taking their orders accurately
- Preparing and packaging food and beverages according to company standards
- Collaborate with team members to ensure customer satisfaction
- Maintains a clean and orderly work environment that meets the safety and sanitation requirements of the department those of local, state and federal agencies
- Performs a variety of routine tasks related to the preparation and serving of food
- Operating cash registers, processing payments, and providing correct change
- Restocking inventory as needed and assisting with unloading delivery trucks
