Austin D

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Upbeat communicator with a highly organized nature, and a solid history of improving customer satisfaction and recapturing lost customers.

Administrative Assistant at Boucher Automotive Group (2021-06 – Present)

• Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
• Manage scheduling and appointment coordination for service department staff.
• Communicate effectively with clients face-to-face to ensure satisfaction with the services provided.
• Prepare reports on service activities for management review and planning.
• Coordinate training sessions for new administrative staff on office procedures and protocols.
• Created and maintained operational spreadsheets.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintain office supplies inventory by checking stock to determine inventory levels.
• Professionally greeted visitors, responded to inquiries, and directed them to appropriate personnel.
• Utilized various software and tools to streamline processes and optimize performance.

Administrative Assistant at Tom Peck Ford (2020-11 – 2021-03)

• Managed scheduling and appointment coordination for service department staff.
• Assisted in processing customer inquiries and service requests efficiently.
• Utilized software tools to track appointments and manage workflow effectively.
• Answered questions from customers regarding products and services offered by the company.

Bachelor of Arts in History And Communications – University Of Wisconsin Whitewater (2024-05)