Product Owner, Enterprise Data & Analytics at American Red Cross (2023-01 to Present)
Owned and evolved a shared data platform serving 11 Power BI and data engineering teams as primary internal customers.
- Defined platform product strategy and roadmap for enterprise analytics infrastructure, balancing near-term team enablement with long-range extensibility across the organization.
- Established a BI Governance and Quality Management Doctrine — a shared framework of standards, definitions, and change protocols — adopted across all data-consuming teams to ensure consistency and trust.
- Led onboarding of a data quality automation vendor, introducing shared metadata and data quality services that reduced duplicated effort across downstream teams.
- Co-architected an Enterprise Data Model providing a canonical source of truth for cross-team reporting, accelerating feature delivery by reducing per-team data discovery overhead.
- Managed product backlog, authored user stories with clear acceptance criteria, and led sprint planning; coordinated dependencies across engineering, BI, and DevOps workstreams.
- Partnered with engineering teams on platform decisions across AWS Redshift, PostgreSQL, and Teradata environments, contributing meaningfully to architectural discussions and data pipeline design.
- Leveraged AI-assisted workflows and tooling to improve backlog clarity, documentation quality, and team throughput.
Continuous Improvement Senior Analyst at American Red Cross – NHQ DCS (2018-06 to 2022-12)
Built and maintained shared data capabilities that unified reporting across 8 national departments.
- Co-developed a centralized, cross-departmental data model that standardized reporting definitions and eliminated duplicated analytical work across business units.
- Automated data cleaning, transformation, and visualization pipelines using SQL and Python, reducing manual effort and improving data reliability for downstream consumers.
- Designed and delivered dashboards and reporting solutions used by national leadership to drive strategic decisions — serving internal stakeholders as primary platform customers.
Fundraising Support Analyst at American Red Cross – AZ/NM Region (2017-01 to 2018-06)
- Built Salesforce-integrated Power BI dashboards supporting fundraising operations and donor engagement tracking across the region.
- Partnered with IT to connect Salesforce data to internal analytics infrastructure, improving cross-system data flow and measurement consistency.
- Supported the Salesforce Client Assistance Platform rollout by gathering requirements and shaping reporting logic — an early example of enabling downstream teams through platform contributions.
