Austin Koontz

ISSA Certified Personal Trainer with a foundation in client-facing sales and customer service, seeking to bring evidence-based coaching and genuine relationship-building to a premium fitness environment. CPR/AED certified, currently completing the ISSA Corrective Exercise Specialist certification. Skilled at building trust quickly, reading client needs, and turning first conversations into long-term commitment — the same instincts that drive personal training retention.

Retail Sales Associate at Bath & Body Works, Green Tree Shopping Center (2025-10 – Present)

• Build trust-based client relationships through consultative product recommendations — the same relationship-first approach that drives personal training client retention
• Consistently meet and exceed individual and store sales goals in a fast-paced, target-driven environment
• Process high-volume transactions accurately using POS systems while maintaining a smooth customer experience
• Maintain merchandising standards and inventory organization, reflecting strong attention to detail

Server at Eggcellence Café (2020-08 – 2021-02)

• Delivered attentive, high-touch customer service under time pressure while managing multiple tables and responsibilities simultaneously
• Built rapport with repeat guests, contributing to positive dining experiences and return visits