Customer service specialist
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Resourceful, adaptable, and driven to deliver results - whether I'm managing a busy office calendar, resolving customer concern, or streamlining a workflow. With over a decade in customer service, operations, and administrative support, I've learned how to balance speed with accuracy, and empathy with efficiency.
I thrive in roles where organization meets problem-solving - from verifying insurance coverage and coordinating schedules in a healthcare setting, to leading high-performing teams in fast-paced environments. I'm comfortable learning new systems quickly (TherapyNotes, Availity, Microsoft Office, Google Workspace) and working independently to meet deadlines.
I'm seeking a remote opportunity where I can bring my attention to detail, communication skills, and commitment to quality service to a team that values reliability and initiative.
Over 10 years of combined experience in customer service, operations, and administrative support across healthcare, hospitality, and logistics. Skilled in scheduling, insurance verification, data entry, document management, and team leadership. Proven ability to work independently in fast-paced environments, resolve complex issues, and maintain high client satisfaction.
Background includes managing office operations for a counseling practice, supervising and training staff in high-volume food service, and maintaining accuracy in warehouse inventory and order fulfillment.
Coursework toward B.S. in Sustainable Horticulture – Unity Environmental University (2023–Present)
CNA Training – Taylor College, Belleview, FL (2020)
GED – College of Central Florida, Ocala, FL (2018)
Completed McDonald’s FRED/Campus Management Training in leadership, operational efficiency, and customer service excellence
ServSafe Certified (2018–2022)
