Author M K Dockery

Operations professional with cross-industry experience in high-volume, regulated environments. Experienced in workflow coordination, process improvement, cross-functional collaboration, regulatory compliance, risk assessment, client experience, financial operations, multi-site operations, stakeholder communication, conflict resolution, and operational efficiency.

Patient Access Technician - MultiCare

(2026-02)

• Manage high-volume patient access workflows spanning registration, insurance verification, financial intake, and payment processing.
• Resolve complex operational issues while maintaining regulatory, financial, and documentation standards.
• Coordinate across clinical and administrative teams to support patient flow and operational efficiency.

Case Manager/Shelter Advocate - YWCA of Kitsap

(2025-11 - 2026-02)

• Conducted crisis intakes and risk assessments requiring rapid judgment and prioritization.
• Improved organization and implemented workflow changes to strengthen operational efficiency.
• Resolved high-stress situations through trauma-informed de-escalation and conflict management.

Insurance Producer - Family Heritage / Divinity Group

(2025-06 - 2025-10)

• Advised clients on supplemental insurance products, policy options, and financial considerations.
• Ensured regulatory compliance and confidentiality throughout client consultations and applications.
• Managed application documentation and client follow-through from consultation through submission.

Patient Access Representative - VMFH – Virginia Mason Franciscan Health/Conifer

(2024-10 - 2025-05)

• Supported launch operations as a foundational team member during the opening of the Bremerton Urgent Care and ER.
• Managed high-volume registration, insurance verification, financial intake, and payment workflows.
• Maintained accurate patient and billing records in accordance with regulatory and compliance standards.
• Supported financial controls through payment processing, reconciliation, and daily balancing.

Toll Collector - Tacoma Narrows Bridge

(2024-05 - 2024-09)

• Handled high-volume cash and electronic transactions under strict daily audit, accuracy, and accountability standards.

Degree Pre-requisites - OLYMPIC COLLEGE

Certificate: Phlebotomy - BATES TECHNICAL UNIVERSITY

60 credit hours (Credit hours) - Linguistics; American Sign Language - PORTLAND COMMUNITY COLLEGE