Autumn Dellinger

Motivated detail-oriented Public Safety Dispatcher skilled in coordinating emergency response logistics, analyzing unfolding hazards, and directing fast-action protocols under extreme pressure. Proven capability to manage critical data, maintain accurate incident logs, and train teams on safety compliance. Ready to transition emergency coordination background into a proactive safety and loss-prevention role.

Lead/ Direct Support Professional at Community Alternatives of Virginia (2025-10 – 2026-07)

• To provide residential support and living skills training to individuals.
• To assist with daily living skills such as meal preparation, menu planning, grocery shopping, cooking, cleaning, laundry, and personal shopping.
• To support individuals in leading self-directed lives by collaborating with individuals and others to plan and implement support that builds upon individual strengths, choices and capabilities that leads to inclusion into the community.
• To support a person-centered environment of support for the individuals in their quest for more independence and expanded meaningful community opportunities
• Assisting in the individual's personal care as needed, including dressing, grooming, feeding, toileting, positioning or medical/health needs.
• To report evidence of abuse, neglect and other health and safety issues immediately.
• Completed incident reports and gave them to the supervisor in a timely manner for review.
• To develop and maintain an open line of communication for pertinent information about individuals with coworkers, care givers or employers at beginning and end of shifts.
• To interact with the individuals and co-workers in a manner, including language and tone of voice, which is consistent with respect for the individual.
• To provide skill reinforcement activities in areas that include socialization, communication, exercise, recreation, interpersonal skills, financial matters, civil rights, and self-determination.
• Provided transportation for individuals receiving services following CAI transportation policies and procedures.
• Completed daily documentation as required and other duties as assigned including working at alternate locations.

Emergency Communication Officer I at Harrisonburg Rockingham Emergency Communication Center (2024-07 – 2025-06)

• As a dispatch officer one of the main roles is to answer emergency and non-emergency calls.
• To gather critical information, and dispatch the appropriate police, fire, or medical personnel to the scene using computer systems.
• To remain calm under pressure, provide instructions to callers, and coordinate with emergency responders to ensure public safety.
• To have excellent communication skills, multitasking abilities, and a strong sense of responsibility, as any actions can directly impact the outcome of emergencies.
• To give life instructions on how to perform CPR, stop bleeding, or handle other urgent medical needs before help arrives.
• To track units and monitor where field officers and rescue teams are to keep them safe and informed.
• To negotiate with suicidal callers or hostage takers.
• To operate a multi-frequency radio and computer-aided dispatch system, access and interpret teletypes, monitor alarms systems, operate playback audio recorders, operate TDD/TTY, operate security devices and other related communication equipment located throughout the Center.
• To analyze conflicting and/or limited information to direct first responders to the scene.
• To manage communications of emergency personnel responding to incidents and assisting with operations during events such as active shooter and officer down responses.

Direct Support Professional at Community Alternatives of Virginia (2020-03 – 2024-06)

• To help create a person-centered environment of support for the individuals in their quest for more independence and expanded meaningful community opportunities
• To participate in the development of obtainable outcomes for the individuals' person-centered plans (PCP), document the PCP services, outcomes and activities scheduled for everyone.
• To follow and address and assist in the individual's personal care as needed, including dressing, grooming, feeding, toileting, positioning or medical/health needs.
• To report evidence of abuse, neglect and other health and safety issues immediately
• To complete incident reports and give them to supervisor in a timely manner for review.
• To develop and maintain an open line of communication for pertinent information about individuals with coworkers, care givers or employers at beginning and end of shifts.
• To interact with the individuals and co-workers in a manner, including language and tone of voice, which is consistent with respect for the individual.
• To provide skill reinforcement activities in areas that may include socialization, communication, exercise, recreation, interpersonal skills, civil rights, and self-determination.
• To provide training to individuals to maintain current skills, learn new work skills, improve social skills and/or modify behaviors that would interfere with employment.

High School – Stonewall Jackson Highschool