Autumn Kaplan

My primary objective is to support the functioning of business operations by being a team leader, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals to assure business needs are met.

Team Leader - Gen Marketing - Lehi, Utah

(2024-04 - 2025-04)

• Coordinated cross-functional efforts to support promotional initiatives, maintained clear communication with team members, and ensured consistent execution of responsibilities.
• Developed productive relationships with clients, customers and staff, uncovering needs and resolving issues.
• Drove sales through engagement with customers, suggestive selling, sharing product knowledge, outbound calls daily, scheduled appointments while responding to customer queries with accuracy & courtesy.
• Implemented problem solving skills to determine solutions for clients in escalated situations, devised comprehensive needs assessment mechanism to help recognize the demand for plans and services, lead tasks.

Associates - Digital Media Arts - University of New Mexico

High School Diploma - Taos Academy Charter School