Autumn Simpson

Authorized to work in the US for any employer

Personal Lines Insurance Agent - The Hartford - Hartford, CT

(2025-02)

• Ability to adapt and thrive in a fast-paced environment, handling an average of 30-50 customer interactions a day
• Maintain appropriate phone etiquette
• Capability to maintain all state licenses and terminate prior carrier relationships as applicable, following guidelines and mandates specific to Personal Lines insurance licensing
• Strong ability to work both independently and as part of a team.
• Meeting and exceeding various metrics with competitive and non competitive sales closing, AHT, Underwriting and Customer Quality
• When needed knowing how to de-escalate and pivot conversations, focusing on call control, emphasizing communication and developing client needs, building strong rapport
• Showcase knowledge of home and auto insurance across 47 states, in terms of policy types, specs, coverages, company features, and underwriting factors for good business, evaluating risk depending on the state
• Highlight the ability to explain and break down complex insurance concepts clearly and concisely
• Foster open communication between agents and clients, as well as customer service agents; consulting other departments when appropriate according to client needs
• Navigated complex CRM systems to document interactions and manage client follow-ups, enhancing policy holder satisfaction

Front Desk Associate/Sales - Massage Envy - West Hartford, CT

(2022-06 - 2025-02)

• Help new clients understand the benefits of receiving regular massage, skin care and stretch.
• Establish and maintain strong relationships with members and guests to grow and retain a client base.
• Demonstrated a comprehensive and in-depth understanding of Massage Envy's services, products and promotional offerings.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive, meeting and exceeding a monthly quota.
• Reach and achieve a given sales quota in memberships, service enhancements (add-ons) and retail.
• Provide excellent customer service by warmly greeting, answering inquiries and addressing concerns promptly and patiently.
• Showcasing appropriate phone etiquette when clients call in, either to book appointments, inquire about memberships and services, settle billing discrepancies, or general issues.
• Be the point of contact for Front of House and Back of House staff with any issues, complaints or general needs.
• Managed appointment bookings and details efficiently, ensuring smooth operations and optimal scheduling.
• Maintained a clean, well-kept and organized Front Desk area and Clinic, ensuring a welcoming and neat environment for optimal.
• Collaborate effectively with other team members and independently
• Follow Massage Envy protocol and sales scripting in regards to memberships, services and outbound promotional calling

Attraction Manager - Nightmare Acres LLC - South Windsor, CT

(2017-10 - 2023-12)

• Managed costume department of a fully operational Haunted attraction, including design, costume fittings, repair and maintenance
• Maintained inventory of over 130 costumes and props, ensuring cleanliness and condition
• Collaborated with other members of Management Team to organize staff, their places and correct costuming
• Implemented a new system on a rotational basis while considering staff, which places of Haunt were being utilized, and predicted crowd
• Dedicated to giving customers a spine chilling and scarily festive experience when filling in as a scare actor in various parts and themes of haunted attraction
• Excellent at portraying a variety of characters and delivering high quality performances, often late into the night, able to keep up energy and stamina in different weather conditions

Shift Supervisor - Moe's Southwest Grill - Windsor, CT

(2019-12 - 2023-06)

• Provides a positive customer experience for guests and ensuring satisfaction.
• Overseeing development and performance of shift leaders and staff.
• Maintained clean and well-maintained restaurant, strongly enforcing sanitary practices and managing food flow from prep to the line to the customer.
• Adhering to company policies and procedures for financial reporting, inventory management, cost control and waste management.
• Assist in the implementing of marketing promotional offers to drive revenue and guest satisfaction
• Maintain clear, effective and professional communication with staff and upper management
• Addressing and resolving conflict effectively within the team and with customers
• Adhering company and store procedures for opening and closing, including food prep, store set up, cleaning, money management and other management tasks

Barista/Shift Supervisor - Blue State Coffee - Hartford, CT

(2021-07 - 2022-11)

• Oversee all aspects of a shift including staffing, inventory, and customer service
• Provide training and support to new and existing staff, including barista skills and company procedures
• Ensure excellent customer service and maintain customer satisfaction and safety, addressing concerns efficiently
• Manage inventory, restock supplies, and place inventory orders as needed, this also includes putting away trucks and handling deliveries
• Process cash transactions accurately and manage cash drawer balance; taking care of end of day deposits to ensure accurate drawer and cash petty
• Ensured consistent beverage quality and food service standards by monitoring and implementing quality control standards and company recipes
• Implemented new procedures to improve workflow, enhance efficiently, and reduce operational costs
• Anticipates store needs by constantly evaluating environment, staff and customers for cues
• Professionally communicate to Store Manager about any needs from end of customer or staff
• Handle peak times efficiently and professionally
• Educate customers on coffee: origins, brew style, roast style, and the menu itself

A.S. - Accounting - Asnuntuck Community College (2025-09)

High school diploma - Windsor High School (2015-09 - 2019-06)