Autumn Smith

Certified Medical Assistant with hands-on experience supporting busy orthopedic clinical operations, patient intake, front-office workflows, scheduling, documentation, and customer service. Experienced with EMR/EHR systems, insurance verification, copay collection, referrals, imaging and surgical scheduling, patient communication, HIPAA compliance, and maintaining accurate records. Known for staying organized, professional, and calm in fast-paced environments while providing a positive patient experience.

Licensed Nail Technician at The Spa Lounge & Embrace Nail Bar (2026-05 – Present)

• Manage daily appointments, scheduling changes, cancellations, payments, and client communications in a fast-paced service environment.
• Provide professional, personalized customer service while building strong client relationships and encouraging repeat business.
• Maintain accurate records of appointments, services, payments, and client preferences.
• Process transactions accurately and maintain organized financial records.
• Balance multiple clients and competing priorities while consistently meeting scheduled appointment times.
• Communicate professionally with a diverse client base, addressing questions, concerns, and service requests.
• Maintain a clean, organized, and professional workspace while following health, safety, and sanitation standards.

Medical Assistant at The Orthopedic Specialty Clinic at TOSH (2023-05 – 2026-05)

• Provided front-desk support in a high-volume orthopedic practice, including greeting patients, verifying insurance, collecting copays, and managing high-volume scheduling.
• Supported efficient patient intake and discharge workflows for an average of approximately 150 patients per day.
• Assisted orthopedic providers with rooming patients, obtaining vital signs, preparing injection and casting materials, and updating electronic medical records (EMR).
• Completed accurate and timely documentation in EMR systems, including Epic and Athena, supporting patient care and billing accuracy.
• Applied knowledge of ICD-10 and CPT coding terminology to support accurate documentation and billing workflows.
• Managed inbound calls, referrals, appointment reminders, and patient inquiries with professionalism and confidentiality.
• Coordinated imaging appointments, including X-rays and MRIs, and supported surgical scheduling with providers and outside facilities.
• Supported clinic compliance with HIPAA regulations, infection-control practices, and patient safety protocols.

Customer Support Agent at Squeeze Media (2022-10 – 2023-05)

• Supported clients by providing accurate information, answering questions, and resolving complaints in a respectful, professional manner.
• Established and maintained positive customer relationships through clear communication and dependable follow-through.
• Managed phone and computer systems simultaneously while maintaining accuracy and productivity.
• Collaborated with a team of 20+ employees to meet weekly sales and service goals.

Medical Assistant Certification in Medical Assisting – Mountainland Technical College (2023-03 – 2024-02)

Nail Technology Program in Nail Technology – Paul Mitchell The School Provo (2025-01 – 2025-03)

High School Diploma – Lehi High School (2018 – 2022)